Accounts Receivable & Customer Care Rep

Southern Glazer’s Wine and Spirits, LLC•Albuquerque, NM

3d•Onsite

About The Position

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933. The reputation of Southern Glazer’s is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer’s has been recognized by Newsweek as one of America’s Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees. As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more. By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Requirements

High school diploma or equivalency plus two years of relevant experience in a customer service or similar business environment
Accurate and quick data-entry skills including "10 key-by-touch" proficiency
Ability to analyze data from multiple sources and systems including proficiency with spreadsheet analysis (e.g. creating pivot tables, charts, and complex formulas)
Strong basic math skills and ability to problem solve and think critically and analytically
Ability to prioritize multiple tasks, work effectively under deadlines, take direction and initiative to perform assigned duties with minimum supervision
Strong writtten and verbal communication skills including proofreading and review to complete work effectively and to collaborate across multiple functions and leadership levels
Strong attention to detail and organizational skills with a proficiency for low data error rates

Nice To Haves

Extensive experience with AS 400, Salesforce, and SAP preferred
Travel not expected, but may be required for urgent business needed

Responsibilities

Assist specific customers in the division with key back-office processes (e.g., accounts receivable, order processing, customer service, etc.); work in conjunction with National Call Center (NCC) back-office resources who will be performing similar functions
Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolution in a reasonable amount of time
Answer questions for accounts involved in the accounts receivable process
Research accounts and communicate to customers the reason for open invoices, short pays, and open credits and document accounts accordingly
Follow up on general customer collections as requested by National Call Center Accounts Receivable (A/R), utilizing the established delinquency, aging and collection letter and follow up guidelines
Work with customers, Salesforce, and National Call Center (NCC) Accounts Receivable to complete necessary paperwork and forward to the A/R Supervisor
Assist with research of any missing invoices
Maintain effective and consistent communication with Sales Teams and employees at NCC
Answer general Sales Team questions and resolve issues related to A/R
Provide invoice copies and other document or information requests
Process incoming orders from customers
Answer general order inquiries, providing first level support, and minimizing call transfers
Stay abreast of state-specific alcoholic beverage laws and state listings laws
Responsible for Accounts Receivabl functions on all accounts as well as answering inbound phone calls and processing inbound cases
Perform other job-related duties as assigned