Accounts Receivable Collections Supervisor
About The Position
About BearCom: Largest Distributor of Wireless Voice, Data, and Video Solutions in North America 40+ Years Industry-Leading Experience Partnerships with Motorola, JVC Kenwood, Avigilon, +More 75+ Branches Across North America Job Summary: The Collections Supervisor leads a team of collections analysts responsible for managing customer accounts, resolving payment issues, and ensuring timely collection of outstanding balances. This role combines leadership, strategic oversight, and hands-on support to improve cash flow and reduce delinquency rates.
Requirements
- 5-10 years of experience in collections or accounts receivable, including 2+ years in a supervisory or team lead role.
- Proficiency in Microsoft Excel and ERP systems (e.g., JD Edwards, Blackline).
- Strong leadership, analytical, and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to manage multiple priorities and drive team performance in a fast-paced environment.
- Familiarity with collection strategies, monitoring portfolios, and coordinating payment plans.
- Experience using tools such as D&B for credit and terms reviews.
Nice To Haves
- Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred.
Responsibilities
- Supervise daily activities of collections analysts, ensuring accuracy, efficiency, and adherence to company policies.
- Monitor aging reports and collection metrics; drive performance to meet DSO and AR targets.
- Provide guidance on resolving complex customer disputes and escalated collection issues.
- Collaborate with sales, billing, and finance teams to address account concerns and improve processes.
- Review and approve account escalations, credit holds, and collection strategies.
- Train and mentor team members; conduct performance reviews and support professional development.
- Assist with month-end reporting, reconciliations, and audit preparation.
- Identify process improvement opportunities and contribute to system enhancements.
- Communicate effectively with internal and external stakeholders regarding account status and resolution plans.
Benefits
- Highly Competitive Compensation
- Medical, Dental, and Vision Insurance
- Company-Paid Life, Short/Long-Term Disability Insurance
- Paid Holidays
- Generous Paid Time Off
- Matching 401k Plan
- Employee Referral Bonus
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
Number of Employees
501-1,000 employees
