Accounts Receivable Collections Specialist

Methode Electronics, Inc.•Southfield, MI

31d•$22 - $26

About The Position

The Accounts Receivable Collections Specialist is responsible for compiling reports and managing the collection of outstanding accounts receivable for a portfolio of customers. This role will oversee all aspects of collections, research and resolve customer billing issues, provide support to internal and external customers, and reduce accounts receivable delinquency. Your focus will be on building relationships with internal and external stakeholders to ensure invoices are paid as agreed and disputes resolved expeditiously.

Requirements

Associate's or bachelor's degree in accounting, finance, or a related discipline is preferred.
Collection experience required, 5-8 years of B2B, manufacturing environment preferred.
Microsoft Office proficiency - strong PC Skills - Excel (e.g., VLOOKUP and Pivot Tables), Word.
Strong customer service orientation with emphasis on building relationships.
Effective communicator with the ability to liaise with both internal departments and external customers.
Exceptional attention to detail and skilled in managing multiple priorities simultaneously.
Relevant experience working through customer accounts payable portals to post invoices, research status or resolve disputes.
A plus to understand credit fundamentals, credit worthiness, and basic accounting.
AS400 ERP experience a plus.
Capacity to operate in fast-paced work environment and adhering to public company compliance requirements.
Ability to overcome obstacles and get results utilizing outstanding communication and negotiation skills.
The role requires someone with the ability to balance between maintaining trustful relationships and ensuring the timely collection of customer invoices.

Responsibilities

Perform collection efforts for assigned portfolio of accounts in a professional, efficient, and effective manner while maintaining and improving customer relationships.
Identify issues attributing to account delinquency and propose potential solutions with accounts receivable manager.
Resolve payment discrepancies and disputes in a professional manner.
Prepare package for new customer/credit limit for manager to review.
Run credit reports through D&B portal.
Work internally to resolve billing issues required to release orders on hold.
Research and resolve customer Credit Memo issues.
Process payments and customer refunds per policy guidelines.
Assist in the month-end closing process and prepare related financial reports, as needed.
Identify remittance details through Payments Inbox.
Interact with customer portals for required information.
Maintain and update customer files, including name or address changes.
Ensure compliance with company policies and procedures regarding accounts receivable.
Assist in developing and implementing improvements to the accounts receivable process.
Respond to client inquiries regarding billing and payment issues.
Prepares SOX compliance control documents
Assist with audits related to accounts receivable.
Other duties as assigned.

Benefits

Methode offers US employees Medical, Dental, Vision, Hearing, Life & Disability insurance, a wellness program, and time off benefits.
Voluntary benefit plans include Accident, Hospital Indemnity and Pet Insurance.
Methode provides an Employee Assistance Program, and participation in the Company's 401(k) plan which includes a company contribution.

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