Accounts Receivable/Collections Specialist

ButterflyMX

10d

About The Position

ButterflyMX is hiring for a highly motivated and competent Accounts Receivable/Collections Specialist to contact customers and collect outstanding invoices. In this important role, you will strike a balance between maintaining trustful relationships, and ensuring timely payments of outstanding balances. Our ideal candidate should exhibit professionalism and integrity. You should have excellent communication and negotiation skills, as well as an ability to work in a team environment and independently.

Requirements

• Associates or Bachelor's degree in Accounting, Finance, or Business is preferred but not required.
• 2-3 years of Accounting/Finance experience.
• You know your way around different ERPs and CRMs (Intacct, Salesforce), Accounts Receivables Collections Modules.
• You're detail-oriented when it comes to data entry and accounting operations.
• You're good at solving problems and analyzing data from various sources and/or platforms.
• You can talk to anyone - all calibers of customers (great communication skills).
• You can juggle multiple accounts in a hectic environment.
• You’re knowledgeable in various office software solutions (Google G-Suite/Workspace, Microsoft Office, Slack, Zoom).
• You're knowledgeable in spreadsheets (Excel/Google Sheets—think VLOOKUPs and pivot tables).
• You are super organized, know how to prioritize your work, and manage your time accordingly.
• Ability to work alone in various other assignments, projects or ad hoc requests, as needed.
• Proven experience with leveraging AI tools in both professional and personal settings. ButterflyMX is an AI-forward organization and the ability to optimize efficiency using AI is crucial in every role.
• Personal Vibe: You need a high level of professionalism, be a person of integrity, keep financial info confidential, and be able to work well with a team in order to deliver operational excellence and a great customer experience.

Responsibilities

• Analyzing invoices and monitoring customer accounts.
• Fixing payment discrepancies and reconciling accounts.
• Keeping extremely detailed financial records.
• Communicating to clients constantly to address billing, payments and collections inquiries/issues.
• Following up on overdue payments.
• Preparing detailed aging reports and customer account statements.
• Supporting month-end and year-end close activities.
• Processing credit memos and customer refunds.
• Identifying and flagging customers with potential credit risk, and recommending service suspension when appropriate.
• Escalating issues and/or handling a wide variety of escalations.
• Driving improvements to the collections process through system enhancements, process optimization, and sharing of best practices
• Assisting in minimizing bad debt and improving collection of past-due accounts.
• Teamwork Makes the Dream Work: You'll be linking up with Sales, Customer Success Management, Customer Service, Implementation Management, and various levels of upper management within the entire organization.

Benefits

• Comprehensive Medical (ButterflyMX covers 90% of the cost), Dental, and Vision plans (ButterflyMX covers 100% of the cost) starting day 1
• 401(k) plan with a match
• 13 paid holidays and 25 days PTO
• Paid Family Leave
• Employee Assistance Program
• Quarterly self-care stipends
• HealthAdvocacy Program
• Access to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
• Collaborative, dynamic work environment filled with kind, smart people, who are working hard on an industry-defining product

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees