Accounts Receivable/Collections Specialist – Temporary Leave Coverage

Cobb Technologies • Glen Allen, VA

5d

About The Position

As an Accounts Receivable/Collections Specialist, you will play a key role in maintaining the accuracy and consistency of our financial operations while supporting strong customer relationships. This position is focused on ensuring continuity during a team member's leave and requires someone who can learn quickly and take ownership of day-to-day processes.

Requirements

• Strong written and verbal communication skills, with the ability to handle sensitive conversations professionally
• A customer service mindset with consistent follow-through
• High attention to detail and strong organizational skills
• A proactive approach and a sense of ownership in your work
• Ability to learn quickly through hands-on training and apply knowledge independently
• Proficiency in Microsoft Office (Excel, Word)
• 2+ years of accounts receivable, collections, or related experience (or equivalent experience)

Nice To Haves

• ERP experience is a plus
• Associate degree or higher preferred

Responsibilities

• Process and post customer payments (credit cards, ACH/wires, checks) with accuracy and timeliness
• Perform daily cash application and reconciliation
• Review and resolve billing discrepancies in collaboration with internal teams and third-party partners
• Maintain accurate records and documentation of customer accounts
• Manage shared and individual AR inboxes, responding promptly to inquiries
• Monitor aging accounts and execute timely follow-up on outstanding balances
• Manage daily collections: Prioritize and execute daily collections tasks, including monitoring delinquent accounts, maintaining detailed collection notes, and ensuring appropriate follow-up actions.
• Communicate with customers via phone, email, and written correspondence to resolve past-due accounts
• Maintain clear and detailed collection notes and follow-up actions
• Build and maintain positive relationships with customers while addressing sensitive financial matters
• Prepare aging reports and escalate issues appropriately when needed

Benefits

• Competitive hourly pay
• Hands-on experience in a fast-paced, team-oriented environment
• Exposure to real-world financial operations and customer interactions
• A supportive and collaborative team culture
• Potential consideration for future opportunities with Cobb Technologies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees