Accounts Receivable/Collections Specialist – Temporary Leave Coverage

Cobb Technologies

19h

About The Position

Are you a detail-oriented professional with a knack for numbers and a passion for delivering excellent customer service? Cobb Technologies, Virginia's leading independent office technology dealer, is seeking a dedicated Accounts Receivable/Collections Specialist to support our team during a planned leave of absence. With over 30 years of industry leadership, Cobb is known for its innovative culture, community involvement, and employee-focused values. Position Type: Temporary, Full-Time Expected Schedule: 30–40 hours per week Duration: Approximately 4-5 months, including a structured training and transition period prior to leave Start Date: June (target) This role includes a planned onboarding and training period working alongside the current team member prior to their leave. This approach ensures a smooth transition and positions you for success in independently managing responsibilities during the leave period. This is a temporary position; however, strong performers may be considered for future opportunities as they arise. As an Accounts Receivable/Collections Specialist, you will play a key role in maintaining the accuracy and consistency of our financial operations while supporting strong customer relationships. This position is focused on ensuring continuity during a team member's leave and requires someone who can learn quickly and take ownership of day-to-day processes. Success in this role means becoming confident in managing accounts receivable workflows and collections activities independently by the time the leave period begins, while maintaining accuracy, professionalism, and strong internal and external communication. At Cobb, we believe that taking care of our employees leads to extraordinary results for our customers. Our culture is built on ownership, collaboration, and a commitment to doing things the right way. Whether you're here for a season or a long-term career, your contributions matter. If you're looking for an opportunity to contribute meaningfully in a supportive and team-focused environment, we'd love to hear from you. Join Cobb Technologies and help us maintain the high level of service our customers expect.

Requirements

Strong written and verbal communication skills, with the ability to handle sensitive conversations professionally
A customer service mindset with consistent follow-through
High attention to detail and strong organizational skills
A proactive approach and a sense of ownership in your work
Ability to learn quickly through hands-on training and apply knowledge independently
Proficiency in Microsoft Office (Excel, Word); ERP experience is a plus
Associate degree or higher preferred
2+ years of accounts receivable, collections, or related experience (or equivalent experience)

Nice To Haves

ERP experience is a plus

Responsibilities

Process and post customer payments (credit cards, ACH/wires, checks) with accuracy and timeliness
Perform daily cash application and reconciliation
Review and resolve billing discrepancies in collaboration with internal teams and third-party partners
Maintain accurate records and documentation of customer accounts
Manage shared and individual AR inboxes, responding promptly to inquiries
Monitor aging accounts and execute timely follow-up on outstanding balances
Manage daily collections: Prioritize and execute daily collections tasks, including monitoring delinquent accounts, maintaining detailed collection notes, and ensuring appropriate follow-up actions.
Communicate with customers via phone, email, and written correspondence to resolve past-due accounts
Maintain clear and detailed collection notes and follow-up actions
Build and maintain positive relationships with customers while addressing sensitive financial matters
Prepare aging reports and escalate issues appropriately when needed