Accounts Receivable & Collections Specialist

KI Inc•Green Bay, WI

3d•Onsite

About The Position

KI is seeking an Accounts Receivable & Collections Specialist to join our OEI team based out of our Green Bay Corporate Office. In this role you will play a critical role in managing the full receivables and collections cycle for the OEI Division. This position focuses on maintaining positive customer relationships while reducing delinquency, ensuring timely payments, and supporting the division with contract‑related administrative responsibilities. The role also contributes to cross‑functional operational activities. Key Responsibilities: Collections & Customer Engagement (50%) Review aging reports and prioritize high‑risk or significantly past‑due accounts (60–90+ days). Prepare and send account statements. Contact customers by phone and email regarding overdue balances and delays. Resolve disputes and negotiate payment arrangements. Build and maintain effective relationships to drive improved payment performance. Analysis & Reporting (20%) Analyze delinquency trends and identify root causes. Prepare weekly/monthly reports on collections status and high‑risk accounts. Provide insights to leadership and sales to prevent future delays. Contract Manager Support (15%) Assist with contract pricing reviews and ensure documentation accuracy. Support bid preparation and installation pricing. Handle administrative tasks tied to contracts and billing. Department Projects & Cross-Functional Support (15%) Participate in initiatives related to pricing, billing, and contract administration. Maintain databases and customer pricing records. Support the QBD team during peak business times.

Requirements

Associate's degree in Accounting, Finance, or a related field — OR equivalent relevant work experience
Minimum 1 year in Accounts Receivable
Strong organizational and time‑management abilities
Self‑motivated, proactive, and positive team contributor
Excellent communication (written, verbal, listening)
Strong interpersonal, negotiation, and problem‑solving skills
Proficiency in Microsoft Word and Outlook
Intermediate Excel skills

Nice To Haves

Collections experience preferred

Responsibilities

Review aging reports and prioritize high‑risk or significantly past‑due accounts (60–90+ days)
Prepare and send account statements
Contact customers by phone and email regarding overdue balances and delays
Resolve disputes and negotiate payment arrangements
Build and maintain effective relationships to drive improved payment performance
Analyze delinquency trends and identify root causes
Prepare weekly/monthly reports on collections status and high‑risk accounts
Provide insights to leadership and sales to prevent future delays
Assist with contract pricing reviews and ensure documentation accuracy
Support bid preparation and installation pricing
Handle administrative tasks tied to contracts and billing
Participate in initiatives related to pricing, billing, and contract administration
Maintain databases and customer pricing records
Support the QBD team during peak business times

Benefits

Participation in our Employee Stock Ownership Plan (ESOP): As an employee, you will have stock ownership in the company.
Competitive Health, Dental, & Vision Insurance: Comprehensive coverage for your well-being.
A 401(k) Plan with Company Match: A retirement savings plan with employer contributions.
Paid Vacation, Sick Days, & Holidays: Time off to recharge and spend with loved ones.
Wellness Resources: Access to an on-site fitness center, fitness reimbursement program, and on-site nurse.
Onsite Café: Enjoy a full breakfast and lunch menu right at work.
Employee Product Discounts: Special pricing on company products.
Educational Reimbursement Program: Support for degree programs and certifications.
Full Benefits Package: Includes life insurance, short-term disability, long-term disability, and an Employee Assistance Program (EAP).

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