Accounts Receivable Collections Specialist I

Arthrex

About The Position

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. We are currently seeking an Accounts Receivable Collections Specialist to manage an assigned accounts receivable portfolio to meet established collection goals while supporting aggressive sales growth. Join our talented team and help us stay focused on Helping Surgeons Treat Their Patients Better™.

Requirements

High school diploma and 2+ years of relevant experience required, Or Equivalent Associates Degree in Accounting, Business or Finance/ Economics.
Intermediate Microsoft Office skills
Basic knowledge of SAP ERP system or equivalent to perform most job functions
Problem solving and analytical skills with high attention to detail
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.
Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above.
Ability to verbally communicate ideas and issues effectively to other team members and management.
Ability to write and record data and information as required by procedures.

Responsibilities

Manage the customer-facing relationships for assigned customer portfolio
Professionally negotiate payment agreements within assigned authority for past due customers to align with our mission, strategic objectives and quantifiable goals
Review blocked order queue throughout the day to make ship/hold decisions and related action items on managed accounts
Actively collect on past due balances by prioritizing efforts to meet collection and other KPI targets
Document attempts, contacts, and agreements made by phone and email regarding delinquent balances
Coordinate the resolution of disputes and inquiries with internal departments
Develop and foster client relationships, both internal and external, by establishing connections with key personnel to effectively address collection issues
Perform ad-hoc requests and analysis for internal customers, including Finance Leadership
Travel as required by department needs
Manage and resolve customer billing, payment, service, and delivery disputes by partnering with agencies, internal sales, A/R resolutions, sales tax, customer service, loaners, and repairs teams
Manage and maintain assigned portfolio requiring collaboration and communication with customers, agency owners, regional directors, and various internal departments
Research and evaluate data to make informed decisions, solve collection problems, and maintain a strong business relationship with our agencies
Frequent use and general knowledge of accounts receivable, customer service, and credit & collection policies and procedures
Gain experience in multi-tasking and prioritizing work
Ability to develop solutions to a variety of problems of moderate scope and complexity
Refers to policies and practices for guidance as needed