Accounts Receivable (AR) Administrator

The Markens Group•Springfield, MA

About The Position

Canopy Management Group (formerly known as The Markens Group, Inc.) is an association management company that services local and national clients, including professional societies, associations, and nonprofit organizations. Voted Great Place to Work ten years in a row, you'll enjoy a high-energy, fast-paced, engaging environment of professionals who care about the work they do. We support multiple projects for various member-driven organizations concurrently, giving you the opportunity to work on a variety of exciting, diverse projects. We work hard, and we like to laugh, too. What You’ll Do as an AR Administrator: The Accounts Receivable (AR) Administrator is responsible for managing invoicing, payment processing, accounts receivable tracking, and collections for multiple client associations supported by Canopy Management Group. This role serves as a key point of contact for both internal teams and external stakeholders. Who is the Perfect Candidate for This Role? The ideal candidate brings hands-on AR experience from a small business, nonprofit, or membership-based environment, is comfortable managing multiple client relationships, and communicates professionally while balancing strong financial controls with a service-oriented approach. We’re specifically looking for someone that is detail-oriented, organized and diligent in task management. Additionally, this person should be able to adapt to different processes based on the various associations we support. This is a collaborative role, and an ideal candidate will work well as part of a team but take personal accountability for the execution of their tasks.

Requirements

2+ years of accounts receivable or general accounting experience
Experience in a small business, nonprofit, association, or membership-based organization
Demonstrated experience in a client-facing or stakeholder-facing financial role
Strong understanding of AR processes, including invoicing, payment application, and collections
Ability to manage multiple clients, deadlines, and priorities simultaneously
Proficiency with accounting systems and spreadsheets (e.g., QuickBooks, NetSuite, Sage, Excel, or similar)
Experience using CRM or Association Management Systems (AMS) to manage member, sponsor, or client records
Customer-service-oriented approach to financial support and communications
Strong written and verbal communication skills

Nice To Haves

Experience working within an Association Management Company (AMC)
Experience using membership databases
Experience using QuickBooks Online
Experience invoicing for events, sponsorships, and membership programs
Knowledge of nonprofit accounting principles

Responsibilities

Prepare and issue accurate and timely invoices on behalf of client associations, ensuring invoices align with association policies and pricing structures
Maintain invoice schedules and recurring billing cycles based on various associations’ needs
Record and apply payments received via check, ACH, credit card, and online payment platforms
Reconcile payments to open invoices and resolve discrepancies promptly
Assist with month-end close activities related to accounts receivable
Maintain accurate accounts receivable records for multiple associations
Prepare AR summaries and reports for internal management and association boards as requested
Manage late-stage collections in accordance with association policies
Communicate professionally with members, sponsors, and vendors regarding outstanding balances
Escalate collection issues as appropriate while maintaining positive member relationships