Accounts Receivable Analyst

MXR Imaging, Inc.•Mentor, OH

1d•Remote

About The Position

Collects delinquent receivables in assigned territories. Monitors & Investigate customer accounts to identify outstanding debts. Provides customer service for all accounts in assigned areas by email and heavy phones.

Requirements

High School diploma
Knowledge of Microsoft, Excel & Word
Knowledge of billing procedures and collection techniques
Familiarity with laws related to debt collection & (FDCPA) Fair Debt Collections Practices
Excellent oral and written communication skills and strong customer service skills
Negotiation & Problem Solving Skilled

Nice To Haves

Associate's/Bachelor's degree
One year related experience

Responsibilities

Collects delinquent receivables for assigned territories as to improve the Company's cash position while maintaining a positive customer relationship. Including finding & contacting clients to ask about their overdue payments.
Settles and process payments, discounts, negotiated/compromised settlements, including possible refunds.
Identify and settle customer issues and send discrepancy notices to appropriate co-workers if needed, to complete disputes to satisfactory resolution.
Resolves customer disputes to ensure overall customer satisfaction in resolving billing and customer credit issues.
Ensures the appropriate Sales department co-workers are kept current on issues that may be delaying order approval.
Provides paperwork copies and reports as requested in support of collection activities. Maintains collection activity file.
Establishes and maintains credit files based on financial information to support credit decisions.
Evaluates orders and approvals or denies credit limits up to the policy guidelines.
Verifies payment terms, funding sources, and ensures proper documentation is in place.
Releases order investigations that have been approved.
Responds to customer service calls relevant to billing errors, refund requests, tax exemption status and initiates appropriate action.
Prepares monthly reports (month end comments, company top ten report, bad debt review) to advise management of receivable issues.
Demonstrates behaviors consistent with the Company's Vision, Mission, Values in all interactions with customers, co-workers and suppliers.
Complies with all company policies, procedures and safety standards.