Accounts Payable Helpdesk

Greenberg Traurig•Charlotte, NC

20d•Onsite

About The Position

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Accounting Team as an Accounts Payable Helpdesk located in our Charlotte office The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service This role will be based in our Charlotte office, on an in-office basis. Regular in-office presence is required for day-to-day operations, as well as for team meetings, training opportunities, and relationship building. This role reports to the AP Manager. Position Summary As a member of the firm-wide Accounting Department, the AP (Accounts Payable) Helpdesk will provide support related to the accounts payable process. This position will respond to internal client inquiries, process invoices, reconcile vendor statements, and ensure compliance with company policies.

Requirements

Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation
Proactive in seeking innovative ways in which to help others, including problem anticipation and resolution
Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team
Analytical with strong problem-solving skills, takes initiative, strong accountability and uses good judgment, excellent follow-up skills
Ability to analyze and make recommendations to improve internal processes; define, document, and develop process flow
High attention to detail, outstanding organizational skills and the ability to manage time effectively
Ability to successfully adapt to changing priorities and work demands in a fast-paced environment
Position also requires the ability to work under pressure to meet strict deadlines, effectively prioritize multiple tasks
Bachelor's Degree in Accounting or equivalent experience in related field preferred
Five to seven years of progressive accounting experience with focus on accounts payable or general accounting experience
Five to seven years experience in customer service roles
Solid understanding of accounting -related principles, internal controls, and AP experience in large or mid-size legal or professional services industry preferred; understanding of Purchase to Pay process and data workflows
Highly proficient in Windows-based software and Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook
Exceptional computer skills with the ability to learn new software applications quickly
Experience with special applications (CMS/Aderant Expert, Concur, Quest) preferred

Responsibilities

Responsible for performing all the related tasks associated with the AP Helpdesk process that may include but are not limited to: resolving incoming inquiries by phone, email, and Quest; requesting copies of vendor invoices or statements; and correcting invoice posting errors in a timely accurate process
Monitors, maintains and delivers exceptional client service with high quality standards to meet or exceed client expectations
Reviews and identifies possible exceptions on specific processes
Analyzes and follows up on outstanding issues to avoid overdue requests, communicates issues accurately that may affect payment processing.
Investigates and initiates queries with the vendors promptly as needed
Communicates and escalates issues to leadership as appropriate
Works extensively on reducing query volumes; provides innovative solution of query management
Continuously works on enhancing the quality of responses through helpdesk management process
Develops effective working relationships with both internal departments and vendors and understands the urgency and impact on both vendors and the firm
Investigates and resolves invoice mismatches in the system or rejects/returns invoices as per agreed procedure
Provides information on status of invoices and/or payments
Responds to supplier’s queries, major discrepancies, and provides vendors clarification with respect to rejected payments