Accounts Management Intern

Commonwealth of Massachusetts•Chelsea, MA

1d•Hybrid

About The Position

The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure. Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes. About the Role The EOTSS Accounts Management team’s primary responsibility is processing Access Management requests such as provisioning, deprovisioning, name changes, transfers, etc. The team manages core accounts and O365 License assignments for 63 other Commonwealth Agencies, including EOTSS. Other Access Management requests include active directory, outlook email, network shared access, distribution lists, VPN, and several Commonwealth Applications. Our Accounts Management Intern will assist the team with processing basic Accounts Management tasks like updating active directory attributes, such as office location, phone number, manager, etc. to standardized formats. In addition, the intern will assist with updating our documentation in SharePoint to ensure the team accesses the most current information. The primary work location for this role will be 200 Arlington Street Chelsea, Massachusetts 02150. The work schedule for this position is Monday through Friday, 9AM to 5PM EST. This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. The internship is a part-time opportunity , requiring approximately 22.5 hours per week, though we are open to considering candidates interested in a greater commitment. Applicants must be currently enrolled students at a higher education institution. All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.

Requirements

Applicants must be currently enrolled students at a higher education institution.
All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.

Nice To Haves

Good communication and documentation skills
Proficiency in Microsoft Office (Word, Excel, and PowerPoint)
Familiar with Office 365
Presentation skills (will be presenting findings/information to the End User Support team)
Self-starter/work independently
Collaborate with Accounts Management Team Members

Responsibilities

assisting with processing basic Accounts Management tasks like updating active directory attributes, such as office location, phone number, manager, etc. to standardized formats
assisting with updating documentation in SharePoint to ensure the team accesses the most current information