Accounts Field Representative

Aarons•POMPANO BEACH, FL

19h•$17 - $20

About The Position

The Field Visit Specialist works proactively with customers to resolve past due lease renewal payments and obtain payments in an effective, timely, and appropriate manner to include field visiting, with a responsibility to meet or exceed company performance standards.

Requirements

High School diploma or equivalent required
Collections experience required; 2 years preferred
Proficient computer skills
Strong communication and interpersonal relationship skills both in person and over the phone
Ability to work with minimum supervision
Excellent organizational skills
Safely operate company vehicles; keep up with vehicle maintenance
General product knowledge preferred
Uphold the Company’s brand and protect company assets
Ability to work schedule of budgeted hours varying from 8am to 9pm, Monday through Saturday
Must be 21 years of age or older with a valid driver’s license
Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Diver Qualification Policy
Position routinely requires lifting, loading, and moving 50-300 pounds of merchandise

Nice To Haves

2 years of college or 2 years of previous management experience preferred

Responsibilities

Carries out all field visit activities of the call center by visiting past due customers in-home, as necessary, to obtain lease renewal payments or secure the return of leased merchandise. while maintaining a high level of customer satisfaction
Utilizes technology provided to execute the field visit processes
Documents all customer appointments and maintains updated and accurate customer information
Records electronic customer interactions accurately with every contact
Processes payments and posts amounts paid to customer accounts
Educates the customer on the benefits of timely lease agreement renewal payments
Recommends use of components from the full suite of proprietary renewal tools with the intention of assisting customers to ownership
Monitors and recommends payment frequency and renewal date changes based on customer payment history and pay dates
Operates company vehicles in a safe manner and in accordance with all applicable laws.
Conducts daily inspection of assigned delivery vehicles to ensure safety and maintenance guidelines are met
Protect company assets and maintain company confidentiality
Returns Executes merchandise returns due to non-payment as directed
Quality assures merchandise that is returned
Maintains the highest level of compliance with renewals policy, procedures, and company compliance requirements, as well as applicable regulations and laws