Accounting Technician

City of Charlotte•Charlotte, NC

13d•$24 - $28

About The Position

The City of Charlotte, Department of Finance, is seeking an Accounts Receivable – Accounting Technician within the Financial Services Division. This position reports directly to the Accounts Receivable Supervisor and is responsible for performing a broad range of duties related to billing, collections, and accounts receivable processes.

Requirements

High School diploma/GED with five (5) years of relevant work experience; OR Associate’s degree with three (3) years of relevant work experience; OR An equivalent combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the essential job duties.
Strong analytical and mathematical skills with a foundational understanding of accounting principles.
High attention to detail and accuracy.
Excellent organizational and time‑management skills.
Strong written and verbal communication skills.
Sound decision‑making abilities.
Commitment to delivering high‑quality customer service.
Ability to understand and follow policies and procedures.
Proficiency with ten‑key and computer keyboarding.
Ability to work effectively both independently and as part of a team.
Ability to set goals, manage priorities, and meet deadlines.

Nice To Haves

Associate’s degree in Accounting or Finance.
Three years of experience working with an automated workflow process.
Proficiency in Microsoft Office (Word and Excel), including Excel functions and Word mail merge.
Experience working in a remote or hybrid environment with flexibility to meet business needs.

Responsibilities

Create invoices and loans by reviewing documentation related to services rendered by the City of Charlotte.
Monitor and maintain customer accounts in the Accounts Receivable system by preparing reports, conducting account research and analysis, and assisting with reconciliations between subsidiary receivable systems and the general ledger.
Track and resolve outstanding payment issues by reviewing weekly aging reports and generating statements and collection letters in a timely manner.
Apply cash application procedures to process incoming payments, identify and execute necessary adjustments, and communicate with customers to resolve outstanding issues.
Prepare and process invoices and statements for customers.
Perform NC Debt Setoff tasks.
Perform all duties of an Accounts Receivable Technician as needed to support team operations.
Participate in system testing for upgrades, enhancements, or process improvements.
Utilize advanced Excel skills, including formulas, functions, and pivot tables.
Analyze invoices and account activity, including payment and spend history, to ensure accuracy and compliance.
Provide excellent customer service to internal and external stakeholders.
Work collaboratively in a team environment while also being able to perform tasks independently.
Provide coverage for team members as needed.
Review and resolve unapplied cash, unidentified payments, and payment discrepancies.
Prepare and submit account adjustments, write‑off requests, and refund requests in accordance with City policy.
Maintain documentation and audit trails for all Accounts Receivable transactions to support internal and external audits.
Assist with month‑end and year‑end closing activities related to Accounts Receivable.
Set up and maintain customer accounts, including onboarding new customers and updating customer master data.
Monitor compliance with City billing policies, contract terms, and regulatory requirements.
Provide AR reports, payment status updates, and account research to internal departments as requested.
Identify delinquent accounts and escalate for collections, payment plans, or legal action when appropriate.
Assist with implementing process improvements to enhance AR accuracy, efficiency, and internal controls.
Prepare and distribute recurring or specialized billing, including grants, interdepartmental charges, and service fees.
Reconcile deposits, daily cash receipts, and electronic payment files.
Assist with training new staff on AR procedures and system functionality.