Accounting Technician

City of Charlotte • Charlotte, NC

12d • $24 - $28

About The Position

The City of Charlotte, Department of Finance, is seeking an Accounts Receivable – Accounting Technician within the Financial Services Division. This position reports directly to the Accounts Receivable Supervisor and is responsible for performing a broad range of duties related to billing, collections, and accounts receivable processes.

Requirements

• High School diploma/GED with five (5) years of relevant work experience; OR Associate’s degree with three (3) years of relevant work experience; OR An equivalent combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the essential job duties.
• Strong analytical and mathematical skills with a foundational understanding of accounting principles.
• High attention to detail and accuracy.
• Excellent organizational and time‑management skills.
• Strong written and verbal communication skills.
• Sound decision‑making abilities.
• Commitment to delivering high‑quality customer service.
• Ability to understand and follow policies and procedures.
• Proficiency with ten‑key and computer keyboarding.
• Ability to work effectively both independently and as part of a team.
• Ability to set goals, manage priorities, and meet deadlines.

Nice To Haves

• Associate’s degree in Accounting or Finance.
• Three years of experience working with an automated workflow process.
• Proficiency in Microsoft Office (Word and Excel), including Excel functions and Word mail merge.
• Experience working in a remote or hybrid environment with flexibility to meet business needs.

Responsibilities

• Create invoices and loans by reviewing documentation related to services rendered by the City of Charlotte.
• Monitor and maintain customer accounts in the Accounts Receivable system by preparing reports, conducting account research and analysis, and assisting with reconciliations between subsidiary receivable systems and the general ledger.
• Track and resolve outstanding payment issues by reviewing weekly aging reports and generating statements and collection letters in a timely manner.
• Apply cash application procedures to process incoming payments, identify and execute necessary adjustments, and communicate with customers to resolve outstanding issues.
• Prepare and process invoices and statements for customers.
• Perform NC Debt Setoff tasks.
• Perform all duties of an Accounts Receivable Technician as needed to support team operations.
• Participate in system testing for upgrades, enhancements, or process improvements.
• Utilize advanced Excel skills, including formulas, functions, and pivot tables.
• Analyze invoices and account activity, including payment and spend history, to ensure accuracy and compliance.
• Provide excellent customer service to internal and external stakeholders.
• Work collaboratively in a team environment while also being able to perform tasks independently.
• Provide coverage for team members as needed.
• Review and resolve unapplied cash, unidentified payments, and payment discrepancies.
• Prepare and submit account adjustments, write‑off requests, and refund requests in accordance with City policy.
• Maintain documentation and audit trails for all Accounts Receivable transactions to support internal and external audits.
• Assist with month‑end and year‑end closing activities related to Accounts Receivable.
• Set up and maintain customer accounts, including onboarding new customers and updating customer master data.
• Monitor compliance with City billing policies, contract terms, and regulatory requirements.
• Provide AR reports, payment status updates, and account research to internal departments as requested.
• Identify delinquent accounts and escalate for collections, payment plans, or legal action when appropriate.
• Assist with implementing process improvements to enhance AR accuracy, efficiency, and internal controls.
• Prepare and distribute recurring or specialized billing, including grants, interdepartmental charges, and service fees.
• Reconcile deposits, daily cash receipts, and electronic payment files.
• Assist with training new staff on AR procedures and system functionality.

Benefits

• The City of Charlotte provides a comprehensive benefits package to eligible employees.
• Click here to learn more about the City of Charlotte’s benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees