Accounting Representative III

Summit Insurance Group, Inc.•Lakeland, FL

19h•Hybrid

About The Position

Summit, headquartered in Lakeland, FL, employs over 700 office and field associates and provides workers’ compensation programs and services to thousands of employers throughout the Southeast. Summit is a member of Great American Insurance Group, which combines a small-company entrepreneurial atmosphere with big-company expertise. The company values diversity and aims to create an inclusive workplace. This role is for a detail-oriented and customer-focused Collections Specialist within the Workers’ Compensation team. The specialist will manage and collect past-due premium, audit balances, and deductible receivables. The ideal candidate should possess strong communication skills, sound judgment, and the ability to collaborate across departments to resolve issues and support financial performance. This position is based in the Lakeland, FL office and offers a hybrid work environment (4 days in office, 1 day work from home).

Requirements

Associates degree
Strong verbal and written communication skills
Ability to analyze account histories and identify root-cause issues
Proficiency with billing systems, CRM tools, and Microsoft Office Suite
Strong organizational skills with the ability to manage multiple priorities
Problem-solving mindset with a customer-focused approach

Nice To Haves

Bachelors degree
Experience in insurance collections, commercial billing, or Workers’ Compensation

Responsibilities

Monitor, track, and collect past-due Workers’ Compensation premium, audit balances, and deductible receivables to reduce aging and improve cash flow.
Conduct timely and professional outreach to insureds, agents, and brokers to resolve outstanding balances, negotiate payment arrangements, and handle billing inquiries.
Review completed audits, research discrepancies, and work with underwriting, audit, and billing teams to resolve disputes and ensure accurate final charges.
Maintain thorough and accurate notes of all communication, payment commitments, and account activity in internal systems while adhering to company and regulatory guidelines.
Identify accounts requiring further intervention and recommend escalation such as cancellation, non-renewal, legal action, or third-party collections, following internal policies.