Accounting Clerk III - Lead

Dextera Corporation•Indianapolis, IN

5h•Onsite

About The Position

The Accounting Clerk III (AC III) - Lead supports the CBP Administration Systems, Accounts Payable-Commercial Accounts and Travel Sections, and Payroll Branches by providing customer service support and processing financial documents. This position is responsible for the selection and application of CBP established procedures and techniques and for the protection of sensitive financial information. TEAM LEAD FUNCTIONS Welcome and train new staff. Assign work and coordinating with the Task Monitor(s) and Project Manager to clarify instructions, assignments, and training. Maintain department SOPs, solution matrices, training materials, or related procedural manuals/guidelines. Act as the SME. Audit and review work product and coordinate corrections. Obtain and provide reports. Coordinate scheduling, both daily and during high volume periods. Meet regularly with the Project Manager to communicate any current or potential issues that may affect team cohesion or work production. Essential Functions Administration Systems Branch (SAP Service Desk Sections): Provide superior customer service support via phone and email to assist users with SAP financial software systems. Utilize various resources to research, diagnose and resolve or escalate inquiries as appropriate. Log, track, route, or redirect issues to correct resources. Maintain proper knowledge base to best assist customers. Other duties as assigned. Accounts Payable Branch (Travel or Commercial Accounts Section): Process manual and automated authorizations and vouchers associated with a variety of activities including but not limited to travel, agent relocations, vendor payments, and invoices. Provide superior customer service support via phone and email to assist users with various Travel related inquiries including but not limited to the use of Concur software system. Research and resolve or escalate inquiries or issues using ServiceNow software system, as appropriate. Maintain proper knowledge base to best assist customers. Administer department specific program(s). Perform mail desk and other clerical functions. Other duties as assigned. Payroll Branch: Research and respond to telephone and email inquiries related to payroll issues; resolve or escalate inquiries as appropriate. Log, track, route, or redirect issues to correct resources using ServiceNow software system. Perform audits and reconciliations regarding various payroll functions including but not limited to onboarding, taxes, leave balances, withholdings, retirement, and separations. Utilize various resources to research, diagnose and resolve or escalate inquiries as appropriate. Other duties as assigned.

Requirements

A high school diploma or a General Equivalency Diploma (GED) AND a minimum of two (2) years of post-high school education from an accredited college or university in a finance or accounting field of study; PLUS one (1) year of relevant experience in the field of finance or accounting
Completion of a four (4) year program at an accredited college or university in any field of study PLUS one (1) year of relevant experience in the field of finance or accounting
Excellent analytical and decision-making skills.
Proficiency with the Microsoft Office suite (Word, Excel, Outlook, and Access) is essential.
Knowledge of and/or experience with accounting principles and practices.
Proficiency with computers and ability to navigate/enter information into established databases and Microsoft Office products.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Ability to communicate effectively in writing and in person as appropriate for the needs of the audience.
Ability to address all customer inquiries with a pleasant and patient demeanor.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratio, and percent and to draw and interpret information. Ability to choose the right mathematical methods or formulas to solve a problem.
Ability to collect data, define problems, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions dealing with several abstract and concrete variables.
Must comply with company policies including but not limited to those involving safety, protection of privacy, cyber security, and general conduct.
Must be able to secure and maintain a Bureau of Immigration (BI) background investigation.
Due to this required Security Clearance, applicant MUST be a United States citizen.

Nice To Haves

Prior experience with SAP, ServiceNow, and Concur software systems is beneficial, but not required.

Responsibilities

Welcome and train new staff.
Assign work and coordinating with the Task Monitor(s) and Project Manager to clarify instructions, assignments, and training.
Maintain department SOPs, solution matrices, training materials, or related procedural manuals/guidelines.
Act as the SME.
Audit and review work product and coordinate corrections.
Obtain and provide reports.
Coordinate scheduling, both daily and during high volume periods.
Meet regularly with the Project Manager to communicate any current or potential issues that may affect team cohesion or work production.
Provide superior customer service support via phone and email to assist users with SAP financial software systems.
Utilize various resources to research, diagnose and resolve or escalate inquiries as appropriate.
Log, track, route, or redirect issues to correct resources.
Maintain proper knowledge base to best assist customers.
Process manual and automated authorizations and vouchers associated with a variety of activities including but not limited to travel, agent relocations, vendor payments, and invoices.
Provide superior customer service support via phone and email to assist users with various Travel related inquiries including but not limited to the use of Concur software system.
Research and resolve or escalate inquiries or issues using ServiceNow software system, as appropriate.
Administer department specific program(s).
Perform mail desk and other clerical functions.
Research and respond to telephone and email inquiries related to payroll issues; resolve or escalate inquiries as appropriate.
Log, track, route, or redirect issues to correct resources using ServiceNow software system.
Perform audits and reconciliations regarding various payroll functions including but not limited to onboarding, taxes, leave balances, withholdings, retirement, and separations.