Accounting Clerk II

State of North Carolina

13d

About The Position

The Business Support Assistant provides administrative and clerical support to the Vital Records unit within the Division of Public Health. This position applies established policies, procedures, and state laws to process and maintain vital records while ensuring accuracy, confidentiality, and compliance. Responsibilities include customer service, document verification, fee collection, and record management in both electronic and paper systems. Work is performed under general supervision and requires attention to detail, productivity, and adherence to confidentiality standards.

Requirements

• High school or General Educational Development (GED) diploma and one years of experience OR An equivalent combination of education and experience.

Nice To Haves

• Demonstrated experience performing data entry and quality control in electronic record management systems with high accuracy and productivity
• Skilled in reconciling financial transactions and maintaining audit-ready documentation using intermediate-level proficiency in spreadsheet software
• Proven ability to manage high-volume mail processing and document distribution workflows within established deadlines
• Experienced in delivering front-line customer service in a regulated environment, including handling confidential information and resolving routine inquiries professionally
• Proficient in organizing and maintaining both electronic and paper filing systems to ensure compliance with records retention and confidentiality standards

Responsibilities

• Collect, process, and reconcile fees in accordance with established financial controls
• Enter, update, scan, index, and maintain vital records in electronic and paper systems
• Review requests and verify documentation for accuracy and compliance Issue authorized records to customers following established procedures
• Process incoming and outgoing mail, including document preparation and distribution
• Maintain organized files and logs while safeguarding confidential and sensitive information
• Perform quality control checks to ensure accuracy of records and data entry
• Track workloads, meet established deadlines, and support efficient unit operations
• Respond to routine inquiries from the public and internal partners in a professional manner
• Escalate non-routine or complex issues to supervisory staff for resolution

Benefits

• The State of North Carolina offers excellent comprehensive benefits.
• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED