Account Technologist V (E5)

Applied Materials • Santa Clara, CA

1d • Onsite

About The Position

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. They design, build and service cutting-edge equipment that helps customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables exciting technologies like AI and IoT. The company offers a supportive work culture that encourages employees to learn, develop, and grow their careers, empowering them to push boundaries and drive innovative solutions. Applied Materials is committed to providing programs and support that encourage personal and professional growth and care for the health and wellbeing of its employees.

Requirements

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field.
• Interprets internal/external business challenges and recommends best practices to improve products, processes or services.
• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.
• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions.
• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies.
• Communicates difficult concepts and negotiates with others to adopt a different point of view.
• Lead Task Force Team with customer and internal stakeholders for T/S and engagement projects as POC of technical communication with leadership.

Responsibilities

• Responsible for business success from the technology point of view by management of install Base and new products Application Performance to drive Customer Satisfaction & Identify Business Risks.
• Responsible for managing the definition and implementation of processes and applications, to meet the customer’s current and future requirements for productivity and leading edge technology, using Applied Materials products.
• As the customer technology expert for at least one class of processes, guides technology development and transfer.
• Integrates customer technology requirements into internal product roadmap.
• Resolves complex field process issues utilizing systematic troubleshooting methodology.
• Create a mechanism to communicate issues and track progress.
• Use sound statistical techniques like DOEs (Design of Experiment) to quickly determine root cause and action plans.
• Communicates learnings from this portion to rest-of-world to strengthen the product packages.
• Responsible for customer demos, including defining demo conditions, wafer processing and analyzing results.
• Assists account teams in managing the customer account to enhance customer satisfaction and increase AMAT’s product and technical reputation.
• Works with business unit in technology development and transfer to customers including customized process development.
• Plans unit process sequence based on customer requirements.
• Negotiates process specifications with customers.
• Takes ownership of delivering the required solution to the customers that meets specification.
• Takes the lead in positioning new technologies to customers utilizing technical information from divisions.
• May form strategic partnerships to evaluate new and emerging technologies and oversee joint development activities or beta-site testing programs.
• Makes management level presentations.
• Participates in defining product strategy, identifying gaps.
• Provides feedback on process and hardware improvements to meet customer roadmap requirements.
• Keeps abreast of new developments that directly impact unit processes.
• Participates in publishing in ET conferences and journals.

Benefits

• Supportive work culture that encourages learning, development, and career growth.
• Programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.
• Comprehensive benefits package.
• Participation in a bonus program, as applicable.
• Stock award program, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees