Account Support Specialist

WASEYABEK DEVELOPMENT COMPANY LLC•Otsego Township, MI

15h•Onsite

About The Position

At Safari Circuits, we believe our drive for a family-like culture makes a positive impact on our team and the quality of products we produce. We manufacture Printed Circuit Board Assemblies (PCBAs) for the global electronics market. We are a growing business, and we meet the stringent regulatory demands of medical, military, and defense fields. Founded in 1985, Safari Circuits provides world-class electronics development and manufacturing services to our customers and has a proven track record of creating stability within our ever-growing team. We are ready to shape a stronger future for our company and invest in your success. As an Account Support Specialist at Safari Circuits, you will play a pivotal role in ensuring smooth operations and maintaining strong relationships with our valued customers. You will work closely with Account Management to help facilitate the relationship between the various internal departments and our customers.

Requirements

Proven experience in account support or related roles.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in relevant software applications (ex. Microsoft Office Suite).
Attention to detail and problem-solving skills.

Responsibilities

Monitor team email box for customer purchase orders and change requests.
Verify all PO information for accuracy prior to entry into the system.
Order entry to create customer order numbers and distribution to relevant departments.
Order confirmation sent to customers.
Purchase orders and other critical documents are uploaded to Teams file for retention.
Collect paperwork from the shipping department at the end of every day.
Verify accuracy of shipping documents to the system transactions.
Approve shipments in Fourth Shift to allow invoice creation during overnight system update.
Daily invoice distribution and reconciliation.
Attend weekly calls/meetings with customers to discuss current orders and any open issues.
Update weekly open order reports from customers to confirm due dates, along with any change requests.
Creating RMA numbers based on customer or quality requests.
Managing parts movement in the system, entering replacement orders, and issuing credits when necessary.
Creating shipping documentation when parts are ready to return to the customer.