Relay Account Support Specialist, Relay Account Support, Linehaul
About The Position
Amazon is building the earth’s best transportation and logistics business. Our people are builders, working tirelessly to serve customers, optimize Amazon’s global network, and enable the success of our trusted partners. Within Amazon Transportation Services (ATS), the Carrier Services team plays a key role in supporting carrier partners who transport goods for Amazon. Our team guides carriers through the application process to become an Amazon partner and resolves account-related issues for existing carrier partners. This is an exciting opportunity to join a high visibility team in the fastest growing new market in Amazon’s portfolio. We are seeking a detail-oriented and analytical professional with a background in transportation to join our team as a Relay Account Support Specialist. In this role, you will be responsible for resolving transportation-related cases submitted by our carrier partners. You will review case details, gather and analyze data from multiple sources and verify critical information to make informed decisions. The ideal candidate is a strong problem-solver with experience in transportation or logistics, thrives in a fast-paced environment, and is passionate about delivering results.
Requirements
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- High school or equivalent diploma
- Work 40 hours/week, and overtime as required
- Are 18 years of age or older
Nice To Haves
- Data management & data quality control experience with experience pulling and analyzing large sets of data, SQL experience
Responsibilities
- Manage and resolve cases submitted by our carrier partners, ensuring all steps in the onboarding process (data collection, verification, and follow-up) are completed accurately and on time
- Track case progress through various systems, ensuring timely updates and proper documentation of all outcomes
- Prioritize tasks effectively to manage multiple cases simultaneously, meeting deadlines and business-critical timelines
- Escalate complex issues to relevant stakeholders
Benefits
- EAP
- Mental Health Support
- Medical Advice Line
- 401(k) matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
