Account Support Specialist

Arrive • Atlanta, GA

4d • Onsite

About The Position

This role reports to the Manager of Commercial Operators and sits within our off-street program. As an Account Support Specialist, you will serve as a vital hybrid between client support and account management, acting as the primary point of contact for approximately 600 private property owners and small-scale parking operators. You will have the opportunity to directly impact urban mobility by ensuring our partners have the tools they need to succeed.

Requirements

• Prior experience in a customer service or client-facing role (internal or external).
• Comfortable utilizing digital tools and platforms, including Zendesk or similar ticketing systems.
• Proficiency with Google Workspace (Sheets, Meets, Slides) and basic Excel skills for data management.
• Strong verbal and written communication skills with the ability to explain technical concepts simply.
• Highly organized with the ability to manage a high volume of tasks and "self-assign" work effectively.

Nice To Haves

• Experience with CRM software or internal account dashboards is a plus.

Responsibilities

• Manage a high-volume Zendesk ticket queue, providing timely and effective solutions for a diverse portfolio of private operators.
• Execute essential account updates including rate changes, ACH information updates, and the creation of new parking zones.
• Serve as a product expert by conducting client training and ensuring property owners are comfortable navigating the ParkMobile dashboard.
• Collaborate with the broader Account Management team to identify proactive ways to assist clients and improve their passive income streams.
• Maintain meticulous records of client interactions and account activities within our CRM to ensure seamless service delivery.
• Contribute to the continuous improvement of "Specialist Desk" processes by identifying common client pain points and suggesting solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed