Account Support Specialist (B2B)
About The Position
Nuans Design is seeking a highly organized, proactive, and detail-oriented Account Support Specialist to support our sales and operations team. This is an ideal role for someone who enjoys client communication, order management, problem-solving, and keeping complex projects moving smoothly behind the scenes. In this role, you will help manage the day-to-day coordination of client accounts, orders, invoicing, logistics, and internal follow-up. You’ll play a key part in ensuring a smooth experience for our B2B clients from quote to delivery. This is a fully remote position, but candidates should be comfortable working East Coast business hours.
Requirements
- 2+ years of relevant experience in account support, customer service, sales support, operations, logistics, or order management
- Experience in a B2B company preferred
- Strong organizational skills and exceptional attention to detail
- Ability to manage multiple moving pieces and prioritize effectively
- Clear, polished written and verbal communication skills
- Comfortable working independently in a remote environment
- Strong follow-through and a proactive, solution-oriented mindset
- Proficiency with Google Workspace, Excel, and Word
- Must be authorized to work in the USA and complete an I-9 form for employment eligibility verification
- Highly dependable and responsive
- Calm under pressure and good at juggling priorities
- Process-minded, but flexible when things change
- Comfortable communicating with clients, vendors, and internal team members
- Someone who takes ownership and genuinely cares about getting the details right
Nice To Haves
- Experience with QuickBooks or similar invoicing / accounting systems is a plus
- Experience in furniture, interiors, distribution, importing, shipping, or logistics is a plus
Responsibilities
- Serve as a key point of contact for client support and account coordination
- Answer incoming calls and respond to client inquiries in a professional, timely manner
- Process and enter orders accurately for custom and high-end furniture products
- Prepare and manage invoices and related order documentation
- Monitor accounts receivable/payable and assist with account reconciliation
- Coordinate shipping and delivery logistics to help ensure timely fulfillment
- Maintain accurate records of orders, specifications, pricing, and shipping details
- Communicate order updates, ETAs, and ship dates to clients
- Follow up on open quotes and pending client needs
- Work cross-functionally with internal team members, vendors, and logistics partners to keep projects on track
- Support operational workflows and help identify opportunities for greater efficiency
Benefits
- Fully remote role
- Company-paid medical benefits
- Generous paid time off
- Monthly bonus incentives
- No nights or weekends
- Opportunity to grow with a design-driven, entrepreneurial company
- Collaborative culture where your contributions are noticed and valued
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
