Account Support Specialist

Aston Carter•Austin, TX

2d•$25 - $28•Hybrid

About The Position

The Strategic Account Support Specialist plays a crucial role in supporting strategic customer accounts by ensuring clear communication, accurate order processing, and timely resolution of inquiries. This role serves as a central liaison between the company, its customers, and internal teams, managing equipment orders, order status updates, customer inquiries, reporting, and related sales support activities.

Requirements

3+ years of B2B experience in strategic customer service, account management, or sales support.
Bachelor’s degree in business administration, project management, or a related field preferred.
Strong problem‑solving, project management, and organizational skills.
Ability to prioritize, multitask, meet deadlines, and work independently under pressure.
Excellent verbal, written, and interpersonal communication skills, enabling effective collaboration with customers, sales management, and internal teams.
High attention to detail, flexibility, adaptability to changing priorities, and confidence working in both independent and virtual environments.
Proficiency in CRM systems and Microsoft Office, with additional strengths including bilingual capability, experience with quotes, RMAs, large corporate customers, and industry knowledge (fueling industry preferred).

Responsibilities

Act as the primary customer liaison for strategic accounts, managing inquiries, order processing, status updates, escalations, reporting, and maintaining strong relationships with customers, sales, and cross‑functional teams.
Manage end‑to‑end sales order activities, including order acknowledgments through delivery, internal order requests, customized quotes, ERP/CPQ system management, and coordination on delivery methods and special requirements.
Collaborate closely with logistics, DBS, e‑commerce, and other departments to resolve delivery issues, customer claims, RMAs, payment disputes, and system or process issues, ensuring seamless operations.
Support continuous improvement and performance management by generating reports, tracking KPIs and SLAs, assisting with customer projects, conducting root cause analysis, and participating in system testing and validation.