Account Support Representative

Staffmark Group • Strykersville, NY

34d • $17 - $18 • Onsite

About The Position

Join a high-performing team supporting one of the nation's largest federal contracts. We're looking for an Account Support Representative who excels at communication, problem-solving, and helping customers find successful resolutions. This is a direct-hire, in-office position-candidates must live within commuting distance of East Aurora, NY to be considered.

Requirements

• High school diploma or GED
• At least 1 year of customer service or collections experience
• Strong verbal communication and problem-solving skills
• Proficiency in Microsoft Office and general computer use
• Ability to stay organized and work with accuracy

Nice To Haves

• Bilingual abilities are a plus

Responsibilities

• Manage inbound and outbound calls to support customers and resolve account matters
• Perform skip tracing to verify contact details and employment information
• Negotiate payment solutions and set up repayment plans
• Review accounts, schedule follow-up calls, and maintain accurate documentation
• Follow scripts, compliance guidelines, and federal/state regulations
• Partner with supervisors and team members to ensure excellent customer experiences

Benefits

• health, dental, and vision insurance
• paid time off
• paid holidays
• paid training
• 401(k) with match
• life and disability coverage
• referral bonuses
• EAP access
• flexible post-training schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees