Account Support Representative

BillionToOne•Columbus, OH

About The Position

Ready to redefine what's possible in molecular diagnostics? Join a team of brilliant, passionate innovators who wake up every day determined to transform healthcare. At BillionToOne, we've built something extraordinary—a culture where transparency fuels trust, collaboration drives breakthroughs, and every voice matters in our mission to make life-changing diagnostics accessible to all. We don't just aim for incremental improvements; we strive to build products that are 10x better than anything that exists today. Our people are our greatest asset: talented scientists, engineers, sales professionals, and visionaries united by an unwavering commitment to changing the standard of care in prenatal and cancer diagnostics. This is where cutting-edge science meets human compassion—every innovation you contribute helps remove fear of unknown from some of life's most critical medical moments. If you're driven by purpose, energized by innovation, and ready to help build the future of precision medicine, this is where you belong. The Account Support Representative, Columbus (OH) plays a key supporting role within the regional sales team, assisting in the management and growth of accounts across the entire region. This individual will support field sales representatives, provide exceptional customer support, and help maintain strong client relationships. The Account Support Representative will also provide coverage in open territories, ensuring continuity of service and sales activity. This is a field sales position and reports to a Regional Manager - Prenatal.

Requirements

Bachelor’s degree required, preferably in a science, healthcare, or business-related field.
1+ years of experience in a sales support or customer-facing role; healthcare or medical sales background strongly preferred.
Excellent communication and organizational skills.
Self-motivated, team-oriented, and adaptable to shifting priorities.
Proficiency in Microsoft Office (Excel, PowerPoint), Google Suite, and CRM systems like Salesforce.
Willingness to travel regionally to support field coverage, up to 50% travel required.

Nice To Haves

Experience in a start-up environment
Women's Health Background
Clinical laboratory experience
Convertible book of business

Responsibilities

Provide regional assistance by supporting the daily needs of the sales team across the assigned territory.
Maintain and strengthen relationships with existing customers through proactive account support.
Assist with onboarding and training new customers, addressing inquiries, and resolving issues to ensure satisfaction.
Act as a liaison between customers, sales representatives, and internal departments to ensure timely follow-up and issue resolution.
Provide coverage for open territories, including in-person or virtual customer meetings as needed.
Coordinate sample logistics, marketing materials, and other operational tasks as needed.
Collaborate closely with internal departments such as marketing, sales operations, and customer support to ensure seamless service delivery.

Benefits

Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
Open, transparent culture that includes weekly Town Hall meetings
The ability to indirectly or directly change the lives of hundreds of thousands patients
Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
Supplemental fertility benefits coverage
Retirement savings program including a 4% Company match
Increase paid time off with increased tenure
Latest and greatest hardware (laptop, lab equipment, facilities)
At BillionToOne, we are proud to offer a combination of (1) competitive base pay, (2) generous equity options offering, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).
For this position, we offer a total compensation of $120,933 per year, including a base salary of $106,575 per year.