Account Support Coordinator - Remote

Magellan Health • Maryland Heights, MO

23h • Remote

About The Position

· Demonstrate strong proficiency in Microsoft Excel and Microsoft Word to support reporting, documentation, and client deliverables.
Supports a variety of administrative and project tasks for the account management team, including tracking client projects and assigned tasks.
Responsible for project management and reporting for the client management process to ensure that due dates and deliverables are tracked and on schedule for all client activities as assigned by manager and team. Attends client conference calls and onsite meetings to document client deliverables, client summary notes and follow up items.
Prepares and develops client presentations. Assists in the development, coordination and materials necessary for site visits/client meetings.
Responds to requests, arranges meetings and interacts with key contacts.
Independently handles the setting up and maintenance of client project tracking reports and processes.
Coordinates or independently completes special projects according to manager's general instructions. May assist manager or other staff members with more complex and detailed client projects.
Participates in additional client support related activities at the direction manager, and interacts with team to meet internal reporting requirements and deliverables.
The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Requirements

• 2+ years' related experience in healthcare setting in customer service or account management, training or education.
• Knowledge of healthcare/medical Claims.
• Strong working knowledge of Microsoft Office Suite and Adobe software.

Responsibilities

• Demonstrate strong proficiency in Microsoft Excel and Microsoft Word to support reporting, documentation, and client deliverables.
• Supports a variety of administrative and project tasks for the account management team, including tracking client projects and assigned tasks.
• Responsible for project management and reporting for the client management process to ensure that due dates and deliverables are tracked and on schedule for all client activities as assigned by manager and team.
• Attends client conference calls and onsite meetings to document client deliverables, client summary notes and follow up items.
• Prepares and develops client presentations.
• Assists in the development, coordination and materials necessary for site visits/client meetings.
• Responds to requests, arranges meetings and interacts with key contacts.
• Independently handles the setting up and maintenance of client project tracking reports and processes.
• Coordinates or independently completes special projects according to manager's general instructions.
• May assist manager or other staff members with more complex and detailed client projects.
• Participates in additional client support related activities at the direction manager, and interacts with team to meet internal reporting requirements and deliverables.

Benefits

• This position may be eligible for short-term incentives as well as a comprehensive benefits package.
• Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree