Hospitality Support Coordinator | Remote

Destination Knot • Boston, MA

3d • $55,000 - $70,000 • Remote

About The Position

Job Overview: Destination Knot is seeking a dependable and detail-oriented Online Hospitality Support Coordinator to provide remote administrative and customer support related to reservations, scheduling, and client service. This role focuses on coordination, communication, and accuracy while supporting a positive client experience in a virtual environment. This position is ideal for individuals who are organized, professional, and comfortable working independently using online systems. Key Responsibilities: Provide online support for client inquiries related to reservations and scheduling Assist with coordination of hospitality-related services, including accommodations and associated arrangements Maintain accurate client records and reservation details in internal systems Communicate professionally with clients via email, phone, and digital platforms Review confirmations and documentation for completeness and accuracy Provide general administrative and customer service support Follow established procedures and workflows Collaborate with internal teams to ensure smooth service delivery Qualifications: Strong written and verbal communication skills Excellent organizational skills and attention to detail Comfortable using online tools, email, and digital platforms Ability to manage multiple tasks in a remote setting Customer service or administrative experience preferred Reliable internet access and a suitable remote work environment Work Environment: Fully remote position Structured and supportive team environment Training and resources provided $55,000 - $70,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Requirements

• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Comfortable using online tools, email, and digital platforms
• Ability to manage multiple tasks in a remote setting
• Reliable internet access and a suitable remote work environment

Nice To Haves

• Customer service or administrative experience preferred

Responsibilities

• Provide online support for client inquiries related to reservations and scheduling
• Assist with coordination of hospitality-related services, including accommodations and associated arrangements
• Maintain accurate client records and reservation details in internal systems
• Communicate professionally with clients via email, phone, and digital platforms
• Review confirmations and documentation for completeness and accuracy
• Provide general administrative and customer service support
• Follow established procedures and workflows
• Collaborate with internal teams to ensure smooth service delivery

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed