Account Supervisor

Fishawack Health•New York, NY

18d

About The Position

The Account Supervisor manages the client services team across single or multiple clients. This position works directly with the client to ensure goals and objectives are being met. The Account Supervisor takes ownership of the campaign process from inception to completion. The role may also be responsible for supervising client services direct reports on a day to day basis.

Requirements

Bachelor’s Degree in Marketing, Advertising or equivalent discipline required
5 - 7 years client services experience within an advertising/medical education agency
Pharmaceutical and/or medical device experience required
Must be self-motivated, professional, detail oriented, and possess excellent oral and written communication skills
Comfortable working under pressure within tight deadlines
Advanced PC experience with all MS Office Suite

Responsibilities

Primary contact between the client and internal agency team, working to ensure brand/medical education strategy is effectively communicated and understood by team members
Has a full understanding of the clients brand, therapeutic area and objectives
Uses independent judgment and discretion to act as a bridge between the client and brand/medical education strategy
Supervises client services team members
Manages day to day client service business to ensure projects are completed on time and within budget
Ability to anticipate client needs and make recommendations
Simultaneously handles multiple projects and clients under pressure and tight deadlines
Works with multiple departments to ensure overall quality control of projects, including providing meaningful input as to employee performance and other issues within the agency
Constantly communicates with all departments, providing necessary project updates
Performs administrative tasks necessary to meet client deliverables
Attends meetings to discuss client projects and give status updates
Up to 20% travel
Performs other duties as assigned