Account Supervisor

Biolumina•New York, NY

2d•$90,000 - $116,500

About The Position

The Account Supervisor oversees the tactical development and implementation of the brand, while contributing to its strategic direction. The Account Supervisor position moves beyond daily project management tasks and into strategic brand management. The Account Supervisor will also supervise, motivate and mentor more junior account team members.

Requirements

College Degree, preferably in marketing, advertising, communications or science/medicine
4 years Agency or comparable experience (HCP Agency marketing experience preferred)
Excellent written and oral communication skills including ability to write basic documents (Creative Briefs)
Maturity to handle senior-level Client contact
Understanding of business principals
Thorough knowledge of, and depth of experience with, marketing/advertising
Ability to manage and train staff, including prioritization of creative hours

Responsibilities

Understand the creative process and provide ideas for improving existing executions
Ability to see the big picture, identify key issues, and provide proactive tactical and strategic recommendations
Demonstrate mastery of brand category and competitive data, including key studies
Seek non-traditional solutions to marketing/marketplace problems
Internalized marketplace events, market research, etc., and develop and communicate strategic/tactical recommendations for the brand
Oversee/manage the tactical plan development process, while contributing to tactical plan design:
Communicate key client issues/initiatives to team
Oversee creation of competitive review
Generate key issues/objectives/strategies
Supervise development of tactics/budget/timing
Manage internal approval process
Keep senior management briefed on account activities
Foster a positive and productive team atmosphere and establish credibility both internally and externally
Facilitate and maximize client relationships
Maintain regular client contact at all levels and become integral part of client team, ensuring that the client is updated and briefed on all relevant account activity
Ensure that all agency work represents the best we have to offer -- strategically sound, arresting creative, error-free
Ensure that client is perceived positively within agency
Understand the client’s perspective and challenges, and communicate these to the entire agency team
Demonstrate a thorough understanding of the client's business and actively seek opportunities for further account development
Foster client understanding of the agency’s needs and perspective
Establish credibility with clients at all levels
Communicate effectively and professionally both internally and externally
Demonstrate good problem-solving and interpersonal skills
Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately
Remain calm despite high pressure situations
Project a professional, positive attitude toward peers and clients within the department and the agency Embody service-oriented attitude and uphold quality standards in servicing the client
Maintain accurate time sheets
Foster a positive team atmosphere demonstrating respect for peers and supervisors
Assist other members of department/team as needed when workload allows
Foster senior level partnerships with creative/account colleague
Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager
Uphold the Company Values in all decisions and interactions
Assign work to assure project deadlines are met
Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized
Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers
Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs
Provide constructive and direct ongoing feedback to direct reports
Evaluate performance of direct reports and complete and deliver performance reviews
Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions; anticipate/address performance issues quickly and directly
Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts
Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head
Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc.