Account Supervisor
About The Position
Crowley Webb is looking for a full-time account supervisor to oversee multiple clients/brands while managing and mentoring a high-performing internal account service team. This role drives agency efforts in developing marketing strategies that move the needle for our clients’ businesses. The ideal candidate is a strategic leader dedicated to the professional development of junior staff. They will also act as a proactive business partner, identifying opportunities to move both the client’s business and our agency’s talent forward. Read on to see if you have what it takes to join a company named one of Buffalo Business First’s Best Places to Work and named one of The Buffalo News’ Top Workplaces.
Requirements
- Bachelor's degree in business, communications, or marketing, or comparable work experience in a relevant field
- Minimum of eight years of experience within an agency setting
- Track record of performance marketing and development of integrated, multichannel campaigns
- Ability to translate analytics and consumer research into actionable marketing strategies
- Dynamic personality with exceptional interpersonal and presentation skills and the confidence to lead high-stakes conversations
- Knowledge of or willingness to learn about data protection (e.g., ISO 27001, GDPR) and maintaining confidentiality
- Proficiency with computer software such as Microsoft Word, PowerPoint, Excel, and Google Drive
Responsibilities
- Serve as account lead and primary strategist between the agency and senior-level clients
- Lead key client meetings and presentations, and develop effective marketing strategies
- Build and nurture senior-level client relationships while providing strategic thought leadership to drive growth
- Develop research-driven creative briefs and partner with analytics and media teams to guide strategy and measure campaign effectiveness
- Ensure client needs are met, provide internal teams with resources, and troubleshoot major client or internal issues
- Maintain a thorough understanding of clients’ industries, target audiences, goals, challenges, and competitive sets
- Oversee client billing, monitor financial performance of client accounts, and provide budget forecasts to senior management
- Manage and mentor junior account service staff (onboarding, training, and ongoing career guidance)
- Revisit agency briefs, strategy documents, and planning process for possible improvements
- Network and support agency new business efforts to increase agency visibility and develop prospect relationships
Benefits
- Competitive salary
- Comprehensive benefits package (health, dental, vision, 401k, etc.)
- Supportive and collaborative team environment
- Ongoing training and professional development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
