Account Specialist

Sonova AG

30d•Remote

About The Position

The Account Specialist at Phonak supports the growth of hearing-care product sales by working closely with audiologists, clinics, and internal field representatives. This role blends customer service, sales support, and relationship management to help deliver high-quality hearing solutions while supporting business growth and customer success.

Requirements

High School diploma or equivalent required
3+ years of experience in inside sales, outside sales, customer support, or medical device sales
Strong relationship-building and customer service skills
Excellent verbal and written communication abilities
Strong organizational and time management skills with the ability to manage multiple accounts
Proficient with Microsoft Office and CRM systems such as Salesforce
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Develop and maintain strong relationships with customers within the assigned territory
Collaborate closely with field sales representatives and key account managers to support account growth
Manage customer communications, follow up on action items, and maintain ongoing relationships with clinics and providers
Coordinate sales meetings and support scheduling for field representatives within the region
Address customer questions and challenges using a concierge-style customer service approach
Ensure high-quality support by proactively following up with existing customers
Document all customer interactions in Salesforce on a daily basis
Educate customers on Phonak products and provide training when needed
Support customers using the Phonak eStore, assist with ordering, and encourage digital engagement
Assist with onboarding new accounts and providers within the territory
Ensure compliance with all applicable laws, regulations, and company policies