Account Specialist
Aston Carter•Tempe, AZ
•$22 - $23•Onsite
About The Position
We are seeking a highly skilled and motivated Account Specialist to join the Enterprise Special Services team. This role focuses on enhancing the shipper experience for vendors and sellers engaged with inbound transportation. You will play a crucial part in driving innovation and improving shipper performance metrics through direct interaction with shippers.
Requirements
- Account Management/Customer Service experience.
- Proficiency in Excel.
- Problem-solving skills, particularly in logistics, transportation, intermodal, and supply chain.
Nice To Haves
- Strong relationship-building and organizational skills.
- Effective communication skills.
- Experience in logistics, supply chain, or related industries.
- Basic data analytical skills.
- Experience in writing process improvement proposals.
- Entry-level knowledge of MS Excel.
- Interpersonal and customer service skills.
Responsibilities
- Monitor, verify, and present data daily.
- Overcome transportation disruptions and other barriers in real-time.
- Identify root causes of transportation defects.
- Maintain daily logs on assigned shippers.
- Lead weekly calls with assigned shippers.
- Conduct Daily Business Review Stand-up calls.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
