Employer Case Manager and Customer Success Specialist
About The Position
Sterling Urgent Care is the only urgent care provider actively providing affordable and accessible healthcare to all people. Our greatest asset is our employees, we pride ourselves on finding and developing the best people. Are you looking to be part of a noble cause that provides a real service to our communities? We are seeking an enthusiastic and personable Account Specialist to join our Account Maintenance team. We are looking for stand out people who want to make a difference and embody our values. If you feel like this describes you and you are ready to work hard, build relationships, and see positive results then apply now. Someone will be in touch with you within 48 hours of completing your application, from there we will determine if you will be a good fit and schedule an interview.
Responsibilities
- Live Our Values: Embrace and embody our values of being Coachable, Finishers Wanted, Concierge Attitude, Remaining Flexible, Trust, and Family in all interactions and tasks.
- Membership and Account Maintenance: Manage and nurture membership and occupational medicine accounts with employers, ensuring each interaction reflects our commitment to excellence and service.
- Care Coordination: Foster ongoing communication among injured workers, employers, physicians, and workers’ compensation carriers, demonstrating empathy and proactive support.
- Return-to-Work Advocacy: Collaborate with treating providers and employers to facilitate early return-to-work plans, reducing downtime and supporting workplace productivity.
- Client Engagement: Introduce additional occupational medicine services to existing clients, providing personalized solutions and resolving inquiries with a solutions-oriented approach.
- Adaptability: Remain flexible and responsive to the evolving needs of clients and the team, contributing positively to a collaborative work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
