Account Specialist

OPENLANE•Carmel, IN

12d

About The Position

We are seeking a Major Dealer Account Specialist with experience in customer service and account management. You will be part of the AFC team responsible for servicing and elevating relationships with our major dealer accounts. In this role, you will have the opportunity to utilize your experience in streamlining business processes, collaborating with team members, and analyzing trends and metrics to mitigate risk. The ideal candidate will have 2-3 years of experience in customer service or account management. You Are: Detail-oriented. You will ensure the accuracy and compliance of floorplanning through meticulous attention to detail. Adaptable. You can adjust to changing circumstances, customer issues, and dynamic environments. Organized. You will maintain a systematic approach to tasks, prioritize them effectively, and keep records to ensure efficiency and productivity.

Requirements

College degree or equivalent work experience.
Experience in a collections role/environment.
Familiarity with concepts, procedures, and processes typically used in the automotive and financial services industries.
Experience using Customer relationship management (CRM) tools.
Strong organizational, clerical, oral, and written language skills.

Nice To Haves

Experience handling vehicle titles.
Account management experience in the automotive industry.

Responsibilities

Make funding determinations based on daily dealer account usage across multiple data points.
Communicate to the dealer current account status and provide resolutions to any issues encountered.
Possess authority to approve or deny floorings based on an accounts business model or when risk is identified.
Analyze account trends.
Effectively promote other OPENLANE businesses’ products and services to customers.
Understand and operate within compliance of all applicable laws and codes for the assigned geographic area.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement