Account Specialist

Silgan Dispensing Systems • Grandview, MO

25d

About The Position

Be the connector between our customers and operations—where strategy meets service. We’re seeking a proactive Customer Account Specialist who thrives on building strong client relationships, solving problems before they start, and owning the post-sale customer experience. You’ll be the go-to partner for key growth accounts—ensuring orders run smoothly, expectations are met, and our customer satisfaction stays top-tier.

Requirements

• Bachelor’s degree or equivalent experience (BA in Business, Supply Chain, or related field a plus)
• 3–5 years of experience in customer account management, supply chain, operations, or commercial support
• Proven ability to manage multiple priorities and deadlines with accuracy and grace under pressure
• Strong communicator with excellent interpersonal, written, and verbal skills
• Advanced skills in Excel, CRM platforms, and Google Workspace
• A solution-oriented mindset—you see challenges as opportunities and respond with clarity and confidence

Responsibilities

• Account Management: Own the full lifecycle of assigned accounts—monitoring order trends, forecasting demand, managing inventory needs, and processing accurate orders
• Customer Documentation: Maintain detailed account profiles and product files to ensure seamless service and up-to-date insights
• Relationship Building: Serve as the day-to-day point of contact for customers—strengthening trust, resolving challenges, and becoming an extension of their team
• Operational Excellence: Recommend process improvements that drive service excellence, operational efficiency, and on-time delivery
• Strategic Collaboration: Partner closely with Manufacturing and Sales to align on timelines, production priorities, and account growth opportunities
• Voice of the Customer: Represent customer needs internally and escalate concerns proactively to ensure quick resolution
• Customer Visits: Travel as needed to build partnerships and strengthen face-to-face engagement
• Team Support: Jump in to support teammates and cross-functional teams when needed—collaboration is key

Benefits

• Strategic role with impact – Own critical accounts and help shape the customer experience
• Cross-functional collaboration – Work closely with Sales, Operations, and Manufacturing
• Professional growth – Gain exposure to commercial strategy, customer success, and operations
• People-first culture – You’ll be supported, empowered, and recognized for your contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level