Account Specialist

REXEL•Indianapolis, IN

17d

About The Position

We are looking for a Account Specialist to join our Parts Super Center team in Indianapolis, IN! Summary: The Account Specialist is responsible for providing a high level of customer support by executing on solution driven projects. Resolve complex issues and help manage/drive key initiatives by working with various local and corporate team members.

Requirements

2+ years of industry experience with a strong sales background
Customer service experience in distribution environment a plus
High School or GED - Required
Bachelor's Degree or Equivalent - Preferred
Customer oriented and motivated with solid verbal and written communication skills
Proven problem solver with strong attention to detail
Demonstrated self-starter with resilient personal initiative
Desire to assume increasing levels of responsibility
Highly organized with ability to prioritize and manage multiple tasks and deadlines
Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions.
Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty
Goal oriented and self-motivated with ability to work both independently and within a team environment
Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools
Ability to analyze, mine, and report out on large data sets

Responsibilities

Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies
Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process
Translate the voice of the customer to assist in continually improving customer service levels which exceed customer requirements and expectations
Act as an extension of the branch sales force and Global Sales Organization to support key program initiatives and ensure customer satisfaction standards are met
Identify and execute profitable growth projects with the Customer Fulfilment team to implement for key Global Sales Organization accounts
Handle customer inquiries, process orders and resolve customer issues promptly using root-cause analysis
Secure market level pricing feedback from customers and provide timely price quotations and/or proposals
Proactively manage customer open order data to maximize fill rates and customer satisfaction
Other duties as assigned

Benefits

Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within