Account Specialist
About The Position
Palmer Logistics is looking for skilled Account Specialist (CSR) to join our dynamic team! The ideal candidate will be detail-oriented, highly organized, and proficient in Warehouse Management Systems and Microsoft Office Suite. This position plays a crucial role in our daily operations by being the primary interface with our customers, ensuring procedures are followed and customer requirements are met in the processing of their orders. If you're a dedicated and proactive individual looking to make an impact in our organization, we want to hear from you! Pay Rate: $18.00 - $19.00 per hour depending on experience and knowledge.
Requirements
- Minimum of 2 years of customer service experience in logistics/3PL is a plus.
- Flexible work schedule: must be able to come in early, stay late, and/or work weekends depending on operational needs.
- Technical skills with ability to work in multiple warehouse management systems.
- Detail-oriented and capable of performing basic math functions, including addition, subtraction, multiplication, and division.
- Proficient in Microsoft Office Suite.
- High school diploma or GED.
- Ability to read, write, and speak the English language.
Responsibilities
- Processing customer orders in accordance with company and customer requirements ensuring accuracy.
- Invoicing and verifying rates per contractual warehouse agreement.
- Address customer complaints in a timely manner and escalate to management as needed.
- Research discrepancies in inventory as needed.
- Maintain a good relationship with customers via email and/or phone in a courteous, efficient matter.
- Follow established company policies and procedures.
- Collaborate with office and warehouse personnel to meet productivity goals.
- Perform any additional functions as assigned by management.
Benefits
- Medical, Dental, and Vision insurance
- Life insurance with additional policies such as critical illness, accident, hospital indemnity, short-term disability and long-term disability
- 401k retirement plan
- Paid holidays & Paid Time Off
- Pay day every Friday
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
