Account Specialist

Almo•Philadelphia, PA

About The Position

We are seeking a dedicated Account Specialist to support our Consumer Sales team, working closely with a National Account Specialist to ensure smooth execution of key sales processes across several key retail accounts. The Account Specialist will play a critical role in driving the success of strategic go-to-market (GTM) initiatives, managing product assortments, overseeing order management, executing promotional plans, and collaborating with cross-functional teams like marketing and sales operations. This role is essential in maintaining strong customer relationships and optimizing account performance.

Requirements

Bachelor's degree in Business, Marketing, Supply Chain, Finance, or related experience.
2-4 years of e-commerce account management and/or operations experience on major e-retailer platforms; Amazon and consumer goods or distribution.
Direct experience with Amazon Vendor Central and/or Seller Central.
Demonstrated ability to manage item setup, availability monitoring, and online merchandising support.
Experience with Cost Support Agreement (CSA) setup and reconciliation.
Strong attention to detail and analytical skills; proficient in Excel and comfortable working with large datasets.
Effective communicator with a collaborative mindset and strong organizational skills.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

Nice To Haves

Experience with ERP systems
Familiarity with Amazon retail tools and analytics platforms.
Knowledge of Almo's product categories (consumer electronics, appliances, etc.) is a plus.
Understanding of digital shelf metrics and content optimization best practices

Responsibilities

Catalog and Assortment Management: Oversee the product assortment for assigned accounts, ensuring accurate updates, removal of discontinued items, and identification of assortment gaps to be filled, ensuring product offerings are always up to date.
Order Management: Handle order-related issues, ensuring timely delivery, prompt resolution of any challenges, and adherence to Service Level Agreements (SLAs), fostering customer trust and satisfaction.
Account GP Management: Responsible for tracking order flow and ensuring all pricing and margin is inline with divisional and account margin goals, this should be part of daily level activity
Availability: Ensure ongoing availability, pricing, and retail readiness accuracy for the catalog - actively prioritizing based on top sellers and target SKUs.
New Product Set up Request: Once new products are launched (content complete), submitting build requests through the content team
Catalog Management: Drive catalog rationalization based on account strategy, competitiveness, performance, profitability, returns, inventory strategy, and account sales mix. Maintain catalog cleanup by updating inactive items on the customer side and internally
Assortment Analysis: Proactively identify gaps in product assortments and analyze return data to make recommendations for optimizing product offerings and minimizing waste.
Promotional Planning and Execution: Ensure that promotions are uploaded on time, working with relevant teams to ensure campaigns are executed effectively to maximize revenue opportunities. Ensure promotions are also taken down/stopped when planned.
Cross-functional Collaboration: Partner with marketing, content, and product teams to align on promotions, image and copy requirements, product offerings, and customer needs for a consistent customer experience.
Customer Relationship Management: Act as a point of contact for customer inquiries, addressing issues promptly and working to maintain strong, long-lasting relationships and high levels of customer satisfaction.
Strategic GTM Implementation: Align the go-to-market strategy with account goals and priorities to ensure Account Executives can effectively execute sales opportunities and maximize results.
Market Research: Conduct market & competitive analyses as needed
Profitability Tracking: Support account SKU-level profitability and initial price negotiation analysis
Promotional Planning: Plan and propose account-specific promotional events as opportunities arise
Marketplace Management (if applicable): Review and manage adherence to seller standard metrics, particularly for marketplace accounts
Interface with vendor partners as needed to provide updates on account level performance and key operational issues
Support digital advertising initiatives with assortment context, ad SKU management input, budget management suggestions to optimize performance
Create & maintain account-specific variation plans and guide timely implementation