Account Specialist

Point C

28d•$55,000 - $75,000

About The Position

Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for clients – and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company. The Account Specialist will serve as a key point of contact for clients in collaboration with the Client Services team to help drive client satisfaction and business retention. Provide administrative and operational support to ensure the team’s success in meeting client needs. This role works closely with internal Point C departments and TPA partners to promptly address client questions, coordinate resolutions to issues, and generate client-specific reports. The position may also include client-facing responsibilities such as participating in employee meetings, benefit fairs, and supporting quarterly or renewal meetings alongside Client Services leaders.

Requirements

Bachelor’s degree or equivalent related experience
Minimum 3 years of experience in a TPA, insurance, or related employee benefits environment
Strong knowledge of self-funded health plans and employee benefit programs
Familiarity with benefit-related federal regulations, including ERISA, COBRA, HIPAA, and ACA
Excellent written and verbal communication skills
Exceptional organizational skills with strong attention to detail
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook
Strong analytical, problem-solving, and decision-making skills
Ability to comprehend complex information and follow instructions
Effective time management with the ability to meet deadlines and manage multiple priorities
Ability to interact confidently with senior executives and clients
Self-motivated, accountable, and proactive in driving projects to completion
Ability to travel as required

Responsibilities

Serve as a key support for clients in partnership with Client Services team members to support business retention.
Provide administrative support to the Client Services team to ensure successful delivery of client service commitments.
Prepare and run client-specific reports as needed to support account management activities.
Collaborate with internal Point C teams and TPA partners to research and respond to client inquiries in a timely manner.
Facilitate the resolution of client concerns by coordinating across departments and ensuring follow-up.
Participate in client-facing activities such as benefit fairs, employee meetings, and enrollment presentations.