Account Specialist

Johns Manville

42d•Hybrid

About The Position

The Account Specialist manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing as well as researching and resolving customer complaints and order issues. Specialists partner with Account Management, internal plant, sales and transportation groups to maximize the sales and profitability of the customer base by offering World Class Customer Service within the business Group. The Account Specialist works with sales as needed to assist in administration of marketing and sales programs.

Requirements

High School/Technical School Diploma with 5 years of experience in a customer-centric position OR a Bachelor's Degree with 1 year of experience in a customer-centric position
Intermediate level of Microsoft Office
Excellent written and verbal communication
Strong attention to detail, organizational and prioritization skills
Prioritization skills: Ability to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment to ensure we are meeting the needs and demands of internal and external customers.
Are a problem solver: Ability to apply independent judgment situations granting decisions and service customers, via phone, in a friendly and efficient manner. Ability to apply analytical, problem solving, and decision-making skills.
Show ambition and collaborate: Ability to work both independently and on a team in a dynamic and fast-paced work environment
Have project management experience within the construction industry

Responsibilities

Manages customer orders from inquiry to paid invoice
Resolves errors in shipping and pricing
Researching and resolving customer complaints and order issues
Partner with Account Management, internal plant, sales and transportation groups to maximize the sales and profitability of the customer base by offering World Class Customer Service within the business Group
Works with sales as needed to assist in administration of marketing and sales programs

Benefits

Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid.
Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance.
JM sponsors a 401(k) plan which includes a sizeable company match.
JM offers paid vacation and also provides paid sick and parental leave for eligible employees.
Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage.
Supplemental life insurance and accidental death and dismemberment insurance are available as well.
The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account.
JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.
Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program.
This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company’s succession planning process.
Johns Manville also offers soft and hard skills training facilitated by internal and external presenters.
Our talent management team prioritizes the holistic growth of our workforce.