Account Specialist - Freight Solutions

KELLER LOGISTICS GROUP, INC. • Defiance, OH

9d • Onsite

About The Position

The Account Specialist’s primary responsibility is to support the Account Management team as needed. This support role will include interacting with both customers and internal resources to resolve issues and update order information. We are looking for a detail-oriented individual that values positive communication and flexibility in tasks within a fast-paced environment. Our employees are empowered and trusted as experts in their field of work. We value transparency and encourage our staff to be their best through our culture of “Responsive, Resourceful, Reliable People in Logistics”. We value teamwork, collaboration and respectful interactions with each other. Our people hold themselves accountable for a job well done, with high standards of integrity. We look for ways to continually improve our processes to make us more efficient for ourselves and our clients. Finally, we value safety among all else. Time is money, but life is priceless!

Requirements

• Excellent organization and planning skills
• Skill in the use of computers, preferably in a PC, Windows-based operating system
• Market knowledge of the industry
• Effective communicator, with strong oral and written skills
• HS diploma, College degree preferred

Responsibilities

• Navigate through customer portals to perform the following:
• Appoint pickup/delivery times
• Close out loads
• Request accessorial fees
• Upload BOL’s
• Collaborate with account management and procurement team to handle customer and carrier issues
• Perform check calls as needed
• Accurately build assigned loads within TMW either manually or with EDI
• Respond to customer update requests in a timely and professional manner
• Assist in achieving growth and revenue goals for customer portfolio
• Other duties as assigned by Lead Account Specialist

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees