Account Specialist - HVAC Programs

ICF•Columbia, MD

15d•Hybrid

About The Position

Account Specialist - HVAC Programs Location: Columbia, MD (Hybrid – Home Office with Occasional Local Travel) This hybrid position requires in‑office presence 1–2 days per week, access to reliable transportation for local travel, and quarterly client site travel. Are you ready to make a difference? ICF is currently seeking an Account Specialist to support our energy efficiency program implementation in Maryland. This individual would be responsible for managing a pipeline of new and existing customers and trade allies to ensure our programs meet participation goals. The successful candidate will also contribute to the internal operations of the programs, supporting the program manager with tasks such as reporting, application review, forecasting, marketing development, and client support. This hybrid position requires in‑office presence 1–2 days per week, access to reliable transportation for local travel, and quarterly client site travel. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Requirements

Bachelor's degree in (Energy, Business Admin, Communications, Environmental Studies or related fields preferred)(candidates can substitute one year of experience for each year of education)
2+ years of experience working in successful energy efficiency opportunities, with specific expertise in one of the following: HVAC contractors, distributors or retail customers highly preferred.
Experience with MS Office Applications (Word, Outlook, Excel)
2+ years of experience with developing and/or implementing data collection, tracking and reporting processes (i.e. customer relationship management (CRM) efforts)
Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check

Nice To Haves

Strong proven success in an outside sales role and/or business development
Strong follow-up and follow through skills and ability to successfully close sales
An energy efficiency background with a solid knowledge of building mechanical systems or commercial lighting
Economic analysis and familiarity with DSM program planning and evaluation
Utility experience and understanding of DSM program implementation

Responsibilities

Develop and maintain relationships and partnerships with major local and national and regional distributors, suppliers, and manufacturers to support their participation in the programs
Cultivate and develop new relationships and partnerships with trade allies and professional organizations to ensure program awareness and adoption
Maintain strong ongoing communications with participants and other interested stakeholders in order to assess their needs and to receive feedback on their experience with the program
Preparing and presenting targeted presentations as well as promoting program awareness and participation at trade shows, trade organization and stakeholder events, supply house counter days, ride-alongs, etc
Provide program representation at trade shows, trade organization and stakeholder events, supply house counter days, ride-alongs, etc
Demonstrates comfort and confidence in managing distributor-allocated budgets and engaging in clear, proactive conversations about budget availability.
Maintains a strong understanding of program requirements and provides clear guidance to distributors and their contractors to ensure requirements are properly understood and met.
Prepare ongoing status reports to document performance and activities demonstrating progress towards program goals, participation and pipeline management
Review and analyze QA/QC data reported to client
Support internal operations and management of the programs, supporting the program manager with tasks such as reporting, application review, forecasting, marketing development, and client support