Account Specialist, Business Development

Caliber Collision

About The Position

Service Center CSCS NV Establish, develop, and maintain relationships with existing and new clients including insurance agents, dealerships and fleet contacts based on sales strategy as established by company sales leadership. Drive revenue growth through client awareness of company’s ability to deliver on strategy of operating consistency and customer-orientation focus. Work as an individual contributor and sales team member to achieve company’s annual revenue generation objectives Role and Responsibilities Effectively manage and drive sales for multiple lines of business within the Caliber Family, including but not limited to Caliber Collision, Caliber Auto Glass and Caliber Fleet and Commercial. Understand data and market trend analysis as part of developing individual Account Management plan Effectively deliver relevant, key messages to agency, dealership and fleet accounts using sales communications and marketing materials developed by company’s sales organization Regularly visit client contacts to communicate Caliber’s ability to deliver operating consistency and customer-orientation focus in effort to position Caliber as the preferred provider of collision repair services Identify and source new revenue opportunities and establish contact/develop client relationship Coordinate and execute company sales and community involvement activities/events under leadership of National Field Sales Manager Promptly and effectively resolve client/customer issues through close communications and coordination with Operations Other duties as assigned Qualifications and Education Requirements Significant (3 – 5 years) sales experience in large, distributed environment with service-orientation focus Success record with complex selling and sales processes in B2B markets; B2C experience preferred Ability to communicate effectively and influence agents, car dealership executives and director level contacts Ability to work effectively across complex internal and external environments Strong interpersonal skills; able to build and maintain trusted relationships with direct reports and internal/external customers Solid written and verbal communication skills Self-starter with the ability to work independently or in a team environment Working knowledge of MS Outlook, Word, PowerPoint and Excel Must be at least 18 years of age Must have a valid Driver’s License and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver) Organizational, multi-tasking; adapts easily to fast-paced environment Personable, friendly demeanor with a “World Class” customer service approach to internal and external customers About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact [email protected].

Requirements

Significant (3 – 5 years) sales experience in large, distributed environment with service-orientation focus
Success record with complex selling and sales processes in B2B markets; B2C experience preferred
Ability to communicate effectively and influence agents, car dealership executives and director level contacts
Ability to work effectively across complex internal and external environments
Strong interpersonal skills; able to build and maintain trusted relationships with direct reports and internal/external customers
Solid written and verbal communication skills
Self-starter with the ability to work independently or in a team environment
Working knowledge of MS Outlook, Word, PowerPoint and Excel
Must be at least 18 years of age
Must have a valid Driver’s License and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver)
Organizational, multi-tasking; adapts easily to fast-paced environment
Personable, friendly demeanor with a “World Class” customer service approach to internal and external customers

Responsibilities

Effectively manage and drive sales for multiple lines of business within the Caliber Family, including but not limited to Caliber Collision, Caliber Auto Glass and Caliber Fleet and Commercial.
Understand data and market trend analysis as part of developing individual Account Management plan
Effectively deliver relevant, key messages to agency, dealership and fleet accounts using sales communications and marketing materials developed by company’s sales organization
Regularly visit client contacts to communicate Caliber’s ability to deliver operating consistency and customer-orientation focus in effort to position Caliber as the preferred provider of collision repair services
Identify and source new revenue opportunities and establish contact/develop client relationship
Coordinate and execute company sales and community involvement activities/events under leadership of National Field Sales Manager
Promptly and effectively resolve client/customer issues through close communications and coordination with Operations
Other duties as assigned

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