Account Services Specialist
About The Position
We're seeking an enthusiastic individual to join our team as a full- or part-time Account Services Specialist. If you're passionate about helping others and eager to grow in a vibrant company, keep reading about what we offer this customer service role! We offer our full- or part-time Account Services Specialists a flexible Monday through Friday schedule between 7:00 a.m. and 6:00 p.m., with rotating Saturdays from 8:00 a.m. to 2:00 p.m. Your day starts with a series of inbound and outbound calls that keep you engaged as you tackle diverse customer inquiries via phone and email. Each interaction is an opportunity to shine, whether you're verifying account information, building rapport, or educating customers on their options. Your keen attention to detail ensures accuracy as you verify banking and employment details, process payments, and set up new accounts. With each interaction, you deliver top-notch customer service and achieve quality results, making a tangible impact on our customers and driving our company's success.
Requirements
- High school diploma or equivalency
- Fluent in the English language and ability to effectively communicate
- Possesses a cheerful attitude
- Good attendance and punctuality
- Ability to use basic mathematical skills and is computer savvy
Responsibilities
- Series of inbound and outbound calls
- Tackle diverse customer inquiries via phone and email
- Verifying account information
- Building rapport
- Educating customers on their options
- Verify banking and employment details
- Process payments
- Set up new accounts
- Deliver top-notch customer service and achieve quality results
Benefits
- Pay period bonuses, monthly bonuses, and a sign-on bonus after the first 90 days
- Paid time off
- Paid holidays
- Health and dental benefits
- Monthly employee recognition lunches
- Company barbeques
- Remote flexibility
- Monthly team motivation contests
- Weekly coaching sessions and paid training
- Spacious work area and desks
- Our main office is across the street from the Center Street Trax station
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
