Account Services Specialist I

SECU • Raleigh, NC

7d • Hybrid

About The Position

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! The Account Services Specialist I possesses experience with processing tax garnishments and IRS levies. The Account Services Specialist I will be responsible for learning the safe deposit box rental process and all associated tasks. This employee will also be responsible for analyzing, compiling and distributing monthly statistics to various recipients.

Requirements

• HS Diploma or GED Required
• 2 Years Relevant Experience Required
• Must have proficient knowledge of Microsoft Office products including Word, Excel, and Outlook.
• Must be able to navigate various systems including, but not limited to: 3270, Teller, Platform, OnBase.
• Must be able to handle simultaneously, multiple tasks and changing priorities in an efficient and effective manner.
• Must have effective writing and communication skills.
• Must possess a working knowledge of Credit Union policies, operations and services with a focus on deposit related material and content.
• Must be professional and cordial in all interactions with branch personnel, co-workers and members.
• Must adhere to the established work schedule and attendance policy.
• Must be able to coordinate and collaborate with team members in both on-site and remote work settings.
• Must be able to speak, write, and read English fluently.
• Sitting for prolonged periods.
• Carrying up to 15 lbs.
• Lift up to 15 lbs.
• Push/Pull up to 15 lbs.
• Telephone for prolonged periods.
• Computer for prolonged periods.

Responsibilities

• Process state/county local tax garnishments, child support garnishments and IRS levies in a timely and accurate manner.
• Key account maintenance requests, analyze and process maintenance reports based on established procedures.
• Respond to all garnishment and deposit related inquiries via phone in a timely and professional manner. Process and respond to inbox and fax requests promptly from branch employees, tax agencies and internal departments.
• Learn the safe deposit box rental, maintenance and surrender process. Assist with Platform related questions regarding safe deposit box agreements
• Analyze, compile and distribute monthly deposit related statistics to various recipients including higher management. Assists with the completion of various billing and invoice processing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees