Account Services Coordinator, NYC

Steve Madden • New York, NY

9d • $24 - $26 • Onsite

About The Position

The Account Services Coordinator is responsible for supporting the coordination
of specified accounts with independent apparel stores, specialty stores and
major department stores. This position supports the Wholesale Handbags and
Accessories business.

The responsibilities described below are considered essential functions of the
role. This position is based in our NYC office and requires working on-site.

Requirements

• Bachelor’s degree or equivalent experience
• Minimum of 1 year in customer service
• Proficient in Microsoft Office Suite, specifically Excel
• Excellent interpersonal, problem-solving, and organizational skills

Responsibilities

• Assist in processing, inputting, and tracking new orders and reorders for assigned accounts into the wholesale system
• Maintain accurate records of customer orders, including basic details, expected delivery dates, and quantity adjustments
• Assist with the request, tracking, and distribution of customer samples, ensuring timely communication of feedback to relevant departments
• Provide support in maintaining regular communication with customers, buyers, and accounts to provide basic order status updates and address inquiries
• Assist in ensuring compliance with customer guidelines and requirements by utilizing available resources and communicating effectively with relevant stakeholders
• Assist in generating and sending basic documents such as proforma invoices, under the guidance of senior staff
• Able to manage multiple projects and deadlines with support and resources as needed
• Perform other duties and special projects as assigned

Benefits

• health and dental insurance
• life insurance
• disability insurance
• 401K
• paid holidays
• a generous paid time-off policy
• career opportunities within a dynamic team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees