Account Services Associate

1st Financial Bank USA • Southbury, CT

1d • Onsite

About The Position

For more than two decades, Premier Financial Services has been recognized within the automotive industry as an innovator and nationwide leader in lease financing of new and previously owned exotic, vintage and luxury vehicles. We finance cars purchased through authorized and independent dealers, and through private party transactions and auctions. Premier Financial Services is a wholly owned subsidiary of 1st Financial Bank USA.
Job Overview:
The Account Services Associate is responsible for the accurate and prompt processing of Initial Motor Vehicle Registration and Titling, verification of customer insurance during onboarding, managing DMV procedures, and handling Deferments, Assumptions, and Substitutions. Additionally, the associate will play a key role in assisting with customer inquiries, resolving issues, and handling complaints.

Requirements

• Excellent Verbal and Written Communication Skills.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Strong Time Management skills with a proven ability to meet deadlines.
• Ability to Multi-task/Prioritize/Delegate.
• Strong problem-solving skills.
• Proficient with Microsoft Office Suite and Standard Office Software.
• Maintains Confidentiality.
• Ability to function well in a high-paced work environment.
• Associate degree required
• Minimum of one to three years of related customer service experience required.

Nice To Haves

• BS/BA in office administration or related field preferred.

Responsibilities

• Execute initial title and registration procedures.
• Collaborate directly with state DMV departments and DMV runners nationwide.
• Manage registration & title work processes, including originating and corrections.
• Facilitate lessee changes for title and registration, such as vanity plates.
• Prepare Registration Request Letters.
• Process and monitor vehicle exports and imports.
• Handle Assignments & Assumptions.
• Facilitate Substitution of Collateral processes.
• Manage Payment Deferments effectively.
• Provide customer service as needed, addressing inquiries and revolving issues promptly.
• Update lessee information in database accurately.
• Assist Department Manager with special projects.
• Maintain state information in PFS database.
• Provide support and guidance for new team members.
• Assist with answer phones as needed.
• Attend weekly Department Meetings.
• Regularly update and maintain manuals and procedures to ensure accuracy and compliance.
• Assist with Title errors and making sure the asset is secured.
• Process ACH payment setups.
• Handle Change of Address needs to lessee and process within the system.

Benefits

• We offer competitive benefits, unwavering support, and an environment where you are empowered to thrive personally and professionally.
• This includes generous PTO, a stocked kitchen, monthly lunches, team celebrations and an incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree