Associate Director, Account Services

Attention Arc•Irvington, NY

4h•$90,000 - $115,000

About The Position

At Attention Arc, we exist to make media matter. As part of our Account Services team — The Connectors — you are a critical piece of the puzzle, translating business ambition into actionable media strategy and turning collaboration into client confidence. The Connectors ensure that every plan, every partnership, and every performance conversation strengthens trust and drives measurable growth. The Associate Director, Account Services is a strategic leader and relationship builder who guides integrated media strategy while elevating the performance and partnership experience for our clients. This role blends business acumen, media expertise, and people leadership — ensuring our work is credible, clear, collaborative, and grounded in care. You are responsible not only for what we deliver, but how we deliver it.

Requirements

At least 5 years of experience in media planning, direct marketing, and integrated strategy.
Demonstrated leadership experience managing teams and complex accounts.
Experience owning, developing, and maintaining client relationships.
Strong understanding of performance marketing, budgeting, forecasting, and ROI analysis.
Proven ability to develop and lead full-funnel, cross-channel media strategies.
Experience contributing to business growth and participating in new business efforts.
Advanced analytical and mathematical skills; ability to interpret and translate performance data into strategic recommendations.
Strong financial acumen with experience evaluating and managing significant media budgets.
Advanced presentation skills with the ability to confidently sell and defend recommendations.
Proficiency in Excel (budget modeling, data analysis), PowerPoint (strategic storytelling), and Word.
Ability to manage multiple accounts, priorities, and deadlines with precision.
Exceptional written and verbal communication skills.
Strong interpersonal skills that foster trust, enthusiasm, and cross-functional collaboration.
Proven ability to delegate effectively, motivate teams, and drive accountability.
Ability to communicate complex ideas with clarity — no jargon, no noise.
Confidence representing the agency in high-stakes client environments.

Responsibilities

Develop and oversee integrated media strategies aligned to client business objectives and growth goals.
Guide media planning across channels, ensuring recommendations are insight-driven, performance-oriented, and financially sound.
Ensure all opportunities are thoughtfully evaluated, tested with intention, and optimized based on measurable results.
Oversee campaign execution, pacing, performance reporting, and ongoing optimization.
Translate complex data into clear, actionable insights and strategic direction.
Serve as a primary senior contact and trusted advisor to assigned clients. Lead weekly calls, monthly meetings, QBRs, and strategic planning sessions with clarity and confidence.
Present, defend, and sell agency recommendations with credibility and heart.
Anticipate client needs, proactively identify growth opportunities, and contribute to increased billings aligned with client best interest.
Represent Attention Arc in client meetings, industry settings, and new business initiatives.
Oversee and execute day-to-day account management to ensure flawless execution, accuracy, and timeliness.
Direct internal teams across planning, buying, research, activation, analytics, and operations to ensure alignment.
Manage deliverables, deadlines, scopes, and priorities across multiple accounts.
Partner closely with DRTV buyers and cross-functional teams to align strategy, execution, and performance outcomes.
Train, mentor, and develop Assistant Planners, Planners, Senior Planners, and cross-functional team members.
Provide clear, candid, and constructive feedback rooted in growth.
Foster collaboration across departments — modeling “No Sidelines” in action.
Support hiring and talent development initiatives within the department.
Lead by example in living the Arc Code — All In, No Sidelines, Move With Curiosity, Truth With Heart.