Account Resolution Specialist
About The Position
The Account Resolution Specialist reports directly to the Senior Account Resolution Specialist and plays a critical role in improving cash collections. This position supports the Area Vice President and their respective locations, focusing on enhancing the Company’s cash collections and DSO metrics. The specialist will collaborate closely with the AR Invoicing and Cash Applications teams to ensure an optimal customer experience. This role is instrumental in managing AR Collections and operations for approximately 40,000 customers and over $200M in annual revenue. It is a highly visible position requiring strong prioritization, planning, and cross-functional collaboration skills. The ideal candidate should be familiar with accounting procedures and capable of managing daily financial transactions end-to-end.
Requirements
- Strong working knowledge of current collections methodologies and/or strong customer service background.
- Familiarity with interaction between accounting systems, operating systems, and invoicing.
- Knowledge of practices, behaviors, applicable laws, rules, and regulations governing proper business conduct.
- Ability to demonstrate ethical behavior in diverse situations.
- Experience modelling business processes.
- Strong analytical and problem-solving skills.
- Excellent communication, interpersonal and presentation skills.
- Highly energetic self-starter with a focus on obtaining results.
- Ability to multi-task, work under tight deadlines, and quickly adjust to changing priorities.
- Demonstrated ability to work collaboratively across teams and independently to meet deadlines and produce deliverables.
- Technical skills beyond job specific technology include Microsoft Office Suite, Excel, PowerPoint, Outlook, etc.
- A college degree or a minimum of 2 years of related professional experience.
Responsibilities
- Monitor assigned portfolio of clients
- Become familiar with client billing guidelines in their respective portfolios
- Apply appropriate procedures to troubleshoot non-payment, including skip tracing, dunning letters, collection calls and e-mails.
- Conduct regular reviews of your portfolio to ensure that paged receivables are being properly addressed and uncollected accounts are escalated appropriately
- Interfaces with field, sales management and Customer Service on resolving customer billing disputes, collection assistance
- Attend monthly meetings with AVP’s and DOO’s regarding aging performance and problem accounts.
- Review policies and procedures and suggest improvements where appropriate
- Build and maintain strong relationships within and across departments and with internal and external customers
- Assist in the creation of productivity standards
- Research and resolves customer problems and complaints on billing, cash application and account issues
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
